BungalowReviews of bungalow.com

I have never written a review, but at this point I feel like it is my responsibility to put out a warning. Naturally, my experience may be anecdotal -though one of their excuses was that they have many such incidents they are trying to manage. I turned over my house to Bungalow at the beginning of June and updates were scarce. By the end of June my former neighbour called me reporting my home had been broken into; Bungalow has NO Emergency hotline, no phone numbers in general, even the few responses I have received via email support did not provide a call-back number. Eventually, I was able to get in contact with these people and they informed me that my Account Manager had left the company and so my vacant house had been completely neglected. I proceeded to inform them of the break in and the person on the phone said they would look into it “though, no residents had reported a problem” to which I said “well that’s just it, there are no residents and my account has been completely neglected for weeks”; with an audible chuckle the representative said “no, we just have a lot of demand and less staff, we will look into it and get back to you”. Well, they got back to me and suggested I file a police report (which I had) and that they would send someone over to look, change the locks, and secure the home. The next week they were completely unresponsive to my follow-ups and now, my neighbour has called me to say that someone has driven onto my lawn, blocking the front door, and that it appears to be squatters (yet to be confirmed by police). I called the number they had called me from weeks before and the number was disconnected, I eventually got someone on the phone after rummaging through all the proxy numbers they use and was told they would convey the message, as “they don’t have any domain in such circumstances”; hours later, I’m beginning to think I won’t be hearing from them.

Had a roommate through bungalow in west LA who ended up being extremely mentally unstable (threatening violence against other roommates, yelling and screaming to herself, paranoid, etc.) and other two roommates & I constantly felt unsafe in the home. We filed many reports & tried all we could to negotiate, converse with her and work with bungalow but bungalow literally took no action and were SO difficult to contact. They are an invisible company run by people behind screens in who knows what parts of the US — everything is good until it’s really bad and then there is nothing to do about it and you’re stuck with little response, help or action. Would never recommend this company.

I rented a room with Bungalow and when I arrived the entire apartment was covered in trash. Smoke detectors and fire alarms were missing. There were holes in the wall as well as other damages. I was promised that all the stuff would be fixed quickly but it took them weeks and they never fixed all the problems. I withheld rent from them so they would finally pay attention to me but they never did. I hired a lawyer to settle the issue but they only responded once with an outrageous offer for me move out in three days. Since moving out, I have continued to try to settle the matter with a lawyer but they have not responded. They did email me and I told them to respond to my lawyer. They claim to never have been contacted by my lawyer even though they responded to my lawyer. This company does not care about its customers. It does not care about quality of life or basic decency.

If I could give this zero stars, I would. My roommate repeatedly broke the lease (smoking) for 8 months and when I asked her to stop, she refused. I asked Bungalow for help and their response was “throw a pizza party and talk it out.” They did nothing to help me in the situation; when I was moving out, I saw her smoking in the apartment. I also had multiple issues with mice, including dead rodents left in traps. It took 2+ weeks to hear back from their management team and they refused to move the dead animals (I did myself). Additionally, they did not tell me when their maintenance team was coming so sometimes in the middle of a meeting (I work from home) I had to stop my work and let them in. Trying to talk to someone on the phone on the customer service team was extremely difficult. It took multiple attempts and with several customer service representatives to receive a call.

Don't fix broken appliances. Bungalow has hidden provisions to charge you for bedrooms that they haven't been able to lease. Experience with customer service has been full of false promises and threats. Stay away!

They made everyone extend their lease without telling any of us that master lease is about to expire . And suddenly we have to move out within couple month. What is the point of signing a lease anymore. Everything always work in their favor , we have to pay 3 month to break a lease and when it's their turn they can break and kick us out anytime . They offered cheap 250 for the move but then that it. According to the law , if you want to terminate the lease early you will have to pay us out - which mean they will have to pay us money until the lease end . They send random roommate moving in without give us opportunities to chat and vote and it's a mistake in their end and they refuse to do anything about it. it's a question for safety. Letting random people living with you No one will stay if you treat ur customer like this. You trick people to sign up for your service and then treat people like crap after. I would never recommend this company to anyone I know .

Caught my roommate on camera breaking into my room, naked from the waist down, to steal from me. Bungalow did nothing for over five months. No phone number to call, no efforts to remove him from the unit. Unsafe nightmare!

At one point I worked with bungalow to rent out a few of my units. Everything started out smoothly, then they started to struggle to find renters. We initially had a lease in place where they guaranteed a certain amount, they withheld months of rent and stated that we go to a profit sharing model or they wouldn't pay me the back rent. This tied my hands to accept what they offered. The profit sharing model paid less than what the agreed lease amount was, and I was never certain how much would come in. Rooms would sit vacant for months and when I asked what was being done to show them in person, they said that due to the pandemic no showings were occurring in person. I asked if I could help(we run a property management company) they said no. I asked what price changes were made, again nothing. They were not proactive about renting out vacant rooms. I decided to terminate our agreement at the end of the term, the end of was the worst, they had people move out a month early, meaning I missed out on an entire month, they didn't bring back the unit to what it originally was after their improvement, they owed back rent and damages which wasn't paid. The situation that was the worst for both me and the residents is they didn't tell a set of residents that we weren't renewing them until very last minute, these people had to scramble to find alternative housing. I had to help them personally as bungalow stopped responding to them. Because they rented this unit partially furnished, they left all the furniture for me to deal with. If you are a landlord do not work with them.