BungalowReviews of bungalow.com

Awful company. They aren't even registered in some of the cities to be renting out rooms. The homes are built quickly and done poorly with multiple issues including AC, mold, leaks, locks, roaches, gaps in walls, sealed shut windows etc. The roommate policy is a bit of a nightmare. They will ask you to list your house preferences, send you multiple people who do not match your criteria and then punish you and retract your access from deciding who can room with you. Multiple hidden fees. Not even sure what the service fee is for when cleaning and utilities are extra. You think you're saving money and it ends up being about the same amount as paying for a studio...where you could at least have more privacy and autonomy. They encourage us to write positive reviews here to get free "swag." Not worth it. I want a peaceful home and Bungalow is not providing that. Update 6/16/23: I see Bungalow has replied to my review to save face. Not only were our “privileges” to screening new roommates revoked, we had same day notice that a new roommate was moving in and they entered the house with their own code yesterday. And from what little I heard they transferred from another Bungalow with a terrible roommate experience. You will not have peace living in these homes. And you can find better prices elsewhere. My existing roommate and I discovered if we put together the amount we are paying for our ROOMS in a house, we could get a shared luxury apartment for up to $800 less including utilities. They’re preying on people in the housing crisis with false advertising. Run the other way. Spread the negative word. Update 8/10/23: so our roommate screening “privileges” are still revoked, but our house preferences are still listed publicly, including no men. We received a notification today that a man will be moving into our house (red flag that he read our description and chose to move in any way). This company does not care about their tenants and will make them feel UNSAFE all for money. Absolutely horrible. Choose somewhere else to live please.

Absolutely unsuitable residence. There is no fire escape egress. The home is filthy. Keys were missing when I moved in. Carpet is old and not clean. This dwelling likely would have its occupancy permit revoked by the city upon inspection.

I plan on writing a review every chance I get as long as it saves the next person the hassle of having to deal with this company. I was a landlord that was tricked. In the beginning, they have employees that lie to you say that they are renting their properties through the company and the benefits like rent protection so if the tenants don’t pay, they will still pay you. They are supposed to take highly qualified tenants only (not true). They started an infection process without my knowledge and left my house vacant for months without telling. My property manager was fired without my knowledge and left me without a replacement. I had to send countless emails for a weeks to figure out what was going on. Just for the company to give me back my home in a beat up condition. The company lacks communication and accountability. They will do anything to get out of doing repairs in the beginning I was told I couldn’t have the tenants information but now all of a sudden when it comes to getting repairs done, they are saying the tenant is responsible and giving me their information. Terrible company!

Bungalow is an abhorrent property management company masquerading as technically progressive with app, online and virtual services, while mandating charges for them, hidden fees with generic labeling, vapid support and absurd policies. I will filter out their representation every place I live from now on.

I am a currant tenant with Bungalow and they are an absolute scam - will find any and every way to charge you, and are unable to provide invoices for maintenance charges because it was "in house." Not sure how they cannot generate an invoice detailing services performed. On top of that, they increased the rent on the property and required us to resign without informing the owners of the property that they were doing this. NO transparency on either side.

Bungalow staff is disjointed and just as unpleasant as most other leasing and property management offerings. Their disconnected support systems, leasing services, resident onboarding, resident portal, and billing/payment teams are not designed to handle issues or set resolution expectations. They instead point to other departments or are dismissive and unhelpful with the sole purpose of closing their ticket. Don’t expect any service, and know you’ll only get enough human support to get you through the funnel. In a week, I signed a lease, could not change my move-in date, and received three different answers about my request from staff that reached out looking to move forward without reviewing my account. Finally, I had a staff member reach out demanding my amount due immediately, or they’ll void my lease, completely passing the buck on my request. I told them to cancel my lease. Thank you for saving me the time, the most (un)helpful agent.

I've been trying to reach my property manager for several months and get no response. Emails to blackhole and calls to voicemail. Do not list your property with them.

The worst customer service. I noticed this month that they stated my rent charges on Appfolio and service fee, but somehow charged me $150 more than that for both this month and last month. How does that even happen?? Also, they’ll never get maintenance done and do not have a phone number you can contact. You’ll always get a different person when contacting Bungalow, so no one knows your house history or anything, so it’s like starting from scratch every time. UPDATE Bungalow also somehow put the wrong photos/virtual tour for my room on their website so now people applying are seeing incorrect move in dates & prices for the room they want. I tried helping by telling Bungalow and they said I was wrong, but the issue is literally there in plain sight. All the marketing team had to do was look at the website to see it. Like how am I better at website maintenance than they are that’s not even my job