Soft toy is destroyed. Tried getting online today without success. I wanted to change the password but it never went through for me to send a picture. I probably tried about 10x or more.
Response from BULLYMAKESep 18, 2025
Hi Peggy - we are sorry to hear that technology is not being kind to you in this instance. Our team would be happy to reach out to you directly via email to support - simply respond to our Trustpilot request for information and a member of our support team will connect via email!
JB
Jennifer B.
Charlotte loves her toys!!
My Charlotte LOVES getting boxes and loves her toys!!
Response from BULLYMAKESep 18, 2025
Hi Jennifer - we are so glad to hear that Charlotte is a fan! Thanks for taking the time to leave a review with us.
SH
Shannon
Liked that we could choose the type of…
Liked that we could choose the type of toy for our chewer. The treats were a plus also. We have a heavy duty chewer and she had the toy top chewed in 20 minutes.
Response from BULLYMAKESep 18, 2025
Hi Shannon - thanks for sharing your experience with us. We strive to partner with pet parents in customizing their box specifically to include toy materials that work best for their pup. If you would like support in customizing future deliveries, simply reach out to us via email or chat on our website!
CN
Carol N.
The toys can't be broken or ruined
The toys can't be broken or ruined
Response from BULLYMAKESep 18, 2025
Hi Carol - thanks for sharing your experience. We are so glad our tough toys are a great fit for your pup!
CM
Colleen M.
My dog loved the toys
My dog loved the toys. Plays with them all
Response from BULLYMAKESep 17, 2025
Hi Colleen - Thanks for sharing your experience with us! We are so glad your pup is a fan.
DA
Dani
I love them and my dog loves bullymake…
I love them and my dog loves bullymake as well
Response from BULLYMAKESep 17, 2025
Hi Dani - thanks for sharing your experience. We are so glad to hear that Bullymake is a great fit for your household!
SB
Shiloh B.
Tater loved it!!
Tater loved the box and the toys. Even my picky pup loved the treats!
Response from BULLYMAKESep 17, 2025
We love that Tater loved his Bullymake box! Thanks for taking the time to leave a review with us.
MC
Margaret C.
Bullymake is a bully to their subscribers.
Bullymake is a bully to their subscribers. Don't believe their easy to cancel policy. I had two subscriptions one to my address and another to a family member. I asked them to pause the accounts due to the expense, but I was told it could only be done for a few months and it would restart on its own. On the 11th of September, I emailed to tell them I wanted both shipments cancelled. They responded with their usual sales pitch. Unfortunately, I didn't get to read their response for a few days because of life. I again told them no, I said I just wanted it cancelled. So they cancelled it on the 15th. They did, however, they also charged my card for the current shipment. When I got back to them, they said the date was too late because it was already processed. I notified them on the 11th but they insisted that it was the 15th when they finally put it through, and it was too late to stop the shipment. But they offered me $5 off the box and told me I could send it back if I didn't want it. Now I have to argue about the one that was charged for a 3 month subscription. If both were really sent out, my account is closed and I do not receive shipment notices now. I will have to go pick up the other box from an address 45 minutes away and send them back, but not sure who is responsible for the shipping costs since it is their error. The toys were good, but the time and money spent is not worth it. There is no phone number or other contact information to talk with them, you can only reach them by the chat feature.
Response from BULLYMAKESep 17, 2025
Hi Margaret - we are very sorry to hear about your experience. Our intention is to partner with pet parents to ensure the best experience possible with our subscription boxes and, if circumstances change, provide a variety of options for you to choose from that work best for your situation. Based on what you shared above, it sounds like there may have been a lack of clarity in understanding which of our resolution options you desired, delaying the execution of your cancellation and for that we do sincerely apologize. Upon receipt of the returned box, a refund will be issued with our apologies. Our team is happy to work closely with you to ensure we get the changes you desire done smoothly and efficiently. Please feel free to provide a response to our request for information if you would like to be connected directly with a supervisor for support.
