Noe C.
Received what I thought was the wrong…
Received what I thought was the wrong item. Initiated a ticket. Was told I had to return opened bottles via UPS. -This would have cost more than the return was worth -This would have cost me additional money for new packaging -This would have caused a huge mess. Closed the return to prevent the above. Went to place a new order for the product I actually ordered and found the picture was for the item I received. Reached out to customer service again and found out they are the exact same item just with different labels and so I spent twice the money necessary on samples because they really only have 1/2 what they claim to because each product has at least two labels. Now I’m stuck with a bunch of their product and have to use it before finding a better supplier. Two stars because delivery and customer service response were fast. Product is ok. Scented oils are strong. Lotions are good, but heavy on residue.
Response from Bulk ApothecaryMay 27, 2026
Thank you for your detailed feedback, Noe. We’re sorry for the confusion and frustration surrounding the product labeling and return process. We understand how discovering that some items share the same base formula under different listing names could feel misleading, especially after placing additional sample orders. Many of these listings exist to help customers find products based on specific search terms or intended uses, but we understand your point and appreciate you bringing this perspective to our attention. We also want to clarify that for approved returns, we provide the return shipping label at no cost, and customers can simply reuse the original box the products arrived in. That said, we’re glad to hear delivery was fast, customer service responded quickly, and that you enjoyed the strength of the fragrance oils and overall lotion quality. We truly appreciate the honest feedback as it helps us continue improving. -The Bulk Apothecary Team