Bulk ApothecaryReviews of bulkapothecary.com

Response from Bulk ApothecaryOct 15, 2026

Thank you for your feedback, Leonard. We're sorry the delivery took longer than expected. We reviewed your order and confirmed that it was placed on October 1 and shipped the very next day using USPS, which was the shipping service selected at checkout. Once the package was accepted by USPS, the remaining delay occurred within their network. We're glad to see that tracking now shows your package was delivered yesterday, and we truly hope you enjoy the Burberry Hero-inspired fragrance oil you ordered. We appreciate your business and hope the product was worth the wait. -The Bulk Apothecary Team

Response from Bulk ApothecaryOct 5, 2026

Thank you for your feedback and for being a longtime customer. We're sorry to hear how frustrating the total cost of this order was, especially after purchasing from us for years. We do want to clarify that import duties, taxes, customs charges, and carrier brokerage fees are not fees charged or retained by Bulk Apothecary. These charges are assessed separately by the destination country and/or the shipping carrier when an international shipment enters the country, and unfortunately we do not control the amounts they assess. We completely understand that these additional charges can make a relatively small order significantly more expensive by the time it reaches you, and we understand why that would be upsetting. However, we would never intentionally hide additional Bulk Apothecary fees or inflate the price of an order after checkout. We sincerely appreciate the many years you supported Bulk Apothecary, and we're sorry that the international shipping and import costs surrounding this order have left you with such a negative experience. -The Bulk Apothecary Team

Response from Bulk ApothecaryOct 1, 2026

Thank you for your feedback, Thomas. We're very sorry for the frustration this delay has caused, especially when you're trying to get a new business up and running. We reviewed your order and wanted to clarify the timeline. Your order was placed on Wednesday, September 23, and we shipped it promptly the following day, September 24, using USPS, which was the shipping service selected at checkout. Tracking shows USPS accepted the package September 24, it moved through the Akron distribution center on September 25, and most recently arrived at a New Hampshire distribution center on September 29. The package is still showing as in transit. We completely understand how disappointing it is to be waiting this long, and sincerely apologize for any inconvenience it has caused. Unfortunately, the delay occurred after the package was handed over to USPS and has been within their network. We do our best to get orders out quickly, and in this case we shipped your order within 24 hours. We appreciate that you gave Bulk Apothecary a try and sincerely hope USPS completes the delivery soon. -The Bulk Apothecary Team

Response from Bulk ApothecarySep 30, 2026

Hi Rockiea, We’re sorry the Batana Oil you received wasn’t what you expected. We do want to clarify an important point about our product, particularly regarding the concern that it is fake or contains castor oil. Our Batana Oil is sourced from Brazil and is unrefined. It is derived from the American palm, Elaeis oleifera, and does not contain added castor oil. The appearance and aroma are different from the dark brown Batana Oil that has become popular on social media because that product is traditionally associated with Honduras and a processing method that includes roasting the palm material. That roasting process is largely responsible for the very dark brown color, thick texture, and strong smoky or burnt-coffee aroma people often expect from Batana Oil. Our Brazilian Batana Oil is processed without roasting, resulting in a lighter amber to brown appearance and a different natural aroma and consistency. Elaeis oleifera is native to both Central and South America, and Batana Oil can vary considerably depending on its geographic origin and processing method. We understand why receiving something that looks and smells different from what you expected would be concerning, and we’re working to make these differences much clearer on our website so customers know exactly what they’re purchasing before ordering. We appreciate you bringing your concerns to our attention. -The Bulk Apothecary Team

Response from Bulk ApothecaryAug 27, 2026

Thank you for your feedback, Anthony. We're very sorry to hear about your experience and understand how frustrating it is to be waiting on an order without getting the answers or resolution you expected. We take concerns like yours seriously, and we're sorry that our communication and handling of your order left you feeling this way. This is not the experience we want any customer to have. We appreciate you bringing this to our attention and regret the frustration this situation has caused. -The Bulk Apothecary Team

Response from Bulk ApothecaryAug 10, 2026

Thank you for your feedback, Gina. We're sorry to hear that the product's scent was not what you expected and that you're unable to use it. We understand how disappointing that can be, especially when purchasing a product based on its intended aroma. We'd be happy to look into this for you and see what we can do to help. Please reach out to our customer service team with your order information so we can review the product and discuss the available options with you. -The Bulk Apothecary Team

Response from Bulk ApothecaryAug 10, 2026

Thank you for your feedback, Nova. We're sorry to hear that the product's scent was so unpleasant and that it didn't meet your expectations. We understand that fragrance is highly subjective, but we certainly don't want anyone to receive a product they're unable to use. We appreciate you taking the time to share your experience, and we're sorry this particular product wasn't a good fit for you. If you ever have an issue with an order or product, our customer service team is always available to help. -The Bulk Apothecary Team

Response from Bulk ApothecaryJul 8, 2026

Thank you for your thoughtful feedback, Keena. We're truly sorry for the frustration and uncertainty you experienced while waiting for an update on your shipment. We completely understand how important reliable delivery information is when you're running a business and serving your own customers. We sincerely appreciate that you not only placed one large order with us, but also trusted us with a second order. We're glad to hear your second shipment is arriving promptly, but we understand that doesn't make up for the lack of information on the first. Your comments about communication and shipment visibility are valuable, and we'll be sharing them with our team as we continue looking for ways to improve the customer experience. We genuinely appreciate the opportunity you gave us to earn your business, and we hope we'll have the chance to serve you again in the future. -The Bulk Apothecary Team