Bulk ApothecaryReviews of bulkapothecary.com

Response from Bulk ApothecaryAug 27, 2026

Thank you for your honest feedback, Jo. We're glad to hear you found the luffa to be good quality, but we're sorry they were smaller than you expected and didn't work as well for the bath sets you had planned. We understand how disappointing that can be, especially when you're preparing products for your customers. We appreciate you giving them a try and sharing your experience. Your feedback about the size is helpful, and we'll be sure to pass it along to our team. We hope the luffa still find a useful place in your projects! -The Bulk Apothecary Team

Response from Bulk ApothecaryAug 21, 2026

Thank you for your feedback, Lisa. We're sorry that you've received multiple review requests before receiving your order. We completely understand how frustrating that must be, especially when you're still waiting for your products. We also understand your concern about tracking. We want our customers to have confidence in where their orders are and when they can expect them, and we're sorry that your experience left you feeling like you simply had to wait and hope it arrived. We'll share your feedback with our team, both regarding the timing of our review requests and the tracking experience. We appreciate your patience and hope your order arrives soon. Thank you for bringing these concerns to our attention. -The Bulk Apothecary Team

Response from Bulk ApothecaryJul 23, 2026

Thank you for your feedback, Audie. We're glad to hear your order was processed in a timely manner, but we're very sorry that you received a leaking jug and that an essential oil was missing from your shipment. That's certainly not the experience we want for our customers. We sincerely apologize for the inconvenience. Our customer service team is always happy to help resolve issues like these, and we'll make sure you receive the products you ordered. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right. -The Bulk Apothecary Team

Response from Bulk ApothecaryJun 29, 2026

Thank you for your feedback. We’re sorry to hear the Foaming Bath Butter Base did not meet your expectations. While the packaging and appearance can occasionally vary between production runs, the product should still perform as intended, so we understand your concern about the difference in texture. We appreciate you bringing this to our attention, and we’ll be sharing your feedback with our team for review. Thank you for giving us the opportunity to earn your business, and we’re sorry this experience fell short of your expectations. -The Bulk Apothecary Team

Response from Bulk ApothecaryMay 28, 2026

Thank you for your feedback, DG. We’re very sorry to hear that part of your shipment arrived leaking and understand how frustrating and messy that can be. While we’re glad you enjoyed the scents themselves, broken seals are definitely not the experience we want for our customers. Please know that if products arrive damaged in transit, our team is happy to help make it right. We appreciate you bringing this to our attention, and we’re glad to hear there were positives as well regarding the pricing and fragrance quality. Thank you again for giving us a try and for sharing your honest experience. -The Bulk Apothecary Team

Response from Bulk ApothecaryMay 26, 2026

Thank you for your feedback, Sabrina. We’re very sorry to hear the Stephenson Body Butter did not perform as expected for your application. We understand how frustrating it is when a product doesn’t blend smoothly, especially when you’re formulating your own butter blends. We appreciate you including the batch number as well, and we’ll be sharing this with our team for review. Thank you again for bringing this to our attention. -The Bulk Apothecary Team

Response from Bulk ApothecaryApr 16, 2026

Thank you for your feedback, Tamaris. We’re so sorry to hear that two bottles arrived broken, we understand how disappointing that must have been. We’re glad to hear you’re enjoying the scent, but this definitely isn’t how your order should arrive. Our team is looking into this and we’ll make it right. -The Bulk Apothecary Team

Response from Bulk ApothecaryJan 19, 2026

Thank you for your feedback, Stephen. We’re sorry to hear the delivery took longer than expected. We appreciate your understanding regarding shipping costs and have shared your comments with our team as we continue working to improve transit times where possible. -The Bulk Apothecary Team