Bulk ApothecaryReviews of bulkapothecary.com

Response from Bulk ApothecaryOct 12, 2026

Thank you for your feedback, Meghan. We're very sorry to hear the fragrance did not meet your expectations, especially when you were hoping for something closer to the Tom Ford Leather profile. Fragrance perception can vary quite a bit from person to person, but we understand your concern about the strength as well as the character of the scent you received. That's certainly disappointing when a fragrance doesn't perform the way you anticipated. We appreciate you taking the time to share such specific feedback, and we'll be passing your comments along to our product team for review. -The Bulk Apothecary Team

Response from Bulk ApothecaryAug 21, 2026

Thank you for sharing your honest feedback, James. We're sorry to hear that your experience has been frustrating, particularly with the website performance, finding the products you were looking for, and the timing of our review requests. We completely understand your point about receiving a review request before your order has even arrived. That's certainly not ideal, and we appreciate you bringing it to our attention. We're also sorry that your shipment has been delayed. We know how disappointing it is to place an order and then have to wait longer than expected to receive it. Your feedback about the website and product terminology is also valuable, especially as we're continually working to make the site easier to navigate and our product information clearer. We appreciate you giving us a try, and we hope your order arrives soon and gives us an opportunity to provide a better experience. -The Bulk Apothecary Team

Response from Bulk ApothecaryMay 27, 2026

Thank you for your detailed feedback, Noe. We’re sorry for the confusion and frustration surrounding the product labeling and return process. We understand how discovering that some items share the same base formula under different listing names could feel misleading, especially after placing additional sample orders. Many of these listings exist to help customers find products based on specific search terms or intended uses, but we understand your point and appreciate you bringing this perspective to our attention. We also want to clarify that for approved returns, we provide the return shipping label at no cost, and customers can simply reuse the original box the products arrived in. That said, we’re glad to hear delivery was fast, customer service responded quickly, and that you enjoyed the strength of the fragrance oils and overall lotion quality. We truly appreciate the honest feedback as it helps us continue improving. -The Bulk Apothecary Team

Response from Bulk ApothecaryMay 19, 2026

Thank you for your feedback, Dennis. We’re very sorry to hear the boric acid bag arrived damaged and leaking inside the box. That’s definitely not how your order should arrive, and we understand how frustrating and messy that must have been. Our team is looking into this so we can make it right and help prevent it from happening again. -The Bulk Apothecary Team

Response from Bulk ApothecaryMay 18, 2026

Thank you for your feedback, Logan. We’re very sorry to hear the delivery time and shipping costs left you disappointed. We understand how frustrating that experience can be, and we appreciate you bringing it to our attention. Our team is always working to improve both transit times and shipping efficiency wherever possible. -The Bulk Apothecary Team

Response from Bulk ApothecaryMay 4, 2026

Thank you for your feedback, Jeremy. We’re glad to hear the rest of your order arrived as expected, but we’re very sorry about the condition and packaging of the palm oil. We understand how frustrating and messy that must have been to deal with. This is not the standard we aim for, and we’re taking your feedback seriously as we review our packaging for larger items like this. We appreciate you bringing it to our attention. -The Bulk Apothecary Team

Response from Bulk ApothecaryApr 28, 2026

Thank you for your feedback, Mandy. We’re glad to hear your order arrived quickly, but we’re very sorry that the quantity was incorrect, we understand how frustrating that is. We also apologize for the delay in response to your email. Our team is looking into this and will make sure the missing jars are taken care of as quickly as possible. -The Bulk Apothecary Team

Response from Bulk ApothecaryApr 22, 2026

Thank you for your feedback, Sally. We’re sorry for the confusion there. The item you received is actually the same formula as our Unscented Body Lotion, it’s labeled as “Unscented Massage Lotion,” and we list it under a couple different names on the site to help customers find it more easily depending on what they’re searching for. We appreciate you bringing this to our attention and understand how that could be frustrating. Thank you again for your support! -The Bulk Apothecary Team