buildredux.comReviews of buildredux.com

Ordered a Computer from them 3/6/25 said its 3-5 days to process the order then 10-15 to ship it which is fine i emailed after 15 days of no updates to be told itll be about another 25 or so days or so to get it shipped then just requested a cancellation. Also dont really like that they dont give specifics of the parts memory just says dual band ddr5 not what brand or what speed same with some of the other components.

To be honest I was looking for my first pc and turned to build redux and my money was just burned in a fire pit, even though I payed for it they clearly didn't test the pc to make sure it work I got the pc and instantly had problems as soon as I turned it on. Worst experience I don't recommend.

Review of Build Redux I recently ordered a high-end PC from Build Redux, excited by their offerings and reputation. However, my experience has been quite disappointing. Initially, I was informed that my order would ship within 10-15 business days. After weeks of waiting, I was suddenly told of an industry-wide graphics card shortage, with options to downgrade or pay extra for an upgrade. To make matters worse, I learned that NVIDIA stopped production of the RTX 4000 series months before I placed my order, yet the website still advertised the RTX 4080 Super as available. This lack of clarity and timely communication has seriously impacted my trust in their business practices. It’s crucial for potential customers to know that the website may not reflect real-time inventory, leading to confusion and frustration. I hope Build Redux improves its communication and keeps its website updated for future customers. Until then, I would recommend looking elsewhere if you want a smoother purchasing experience.

I ordered my computer from Build Redux in December of 2022. I chose this company because of a few reasons. One, I fell for the Linus Tech tips ads. Two, the build was very reasonably priced at the time. Three, they were one of the only places that had the RTX 4090 in stock at the time with no expected delivery delays. These last two are intertwined; in late 2022 it was almost impossible to find the 40-series cards, and if you could, the mark-ups were gargantuan. The issues first started with the delivery time. The build was estimated to be complete in 2-3 weeks. As time went on, the build received no updates. It was stuck in a "waiting to be built" queue until after it was supposed to be delivered. I reached out to customer service repeatedly. The help team would take days to respond and never had anything to say. If they were having supply issues like everybody else, it should have been disclosed, as their attractive build times was a big part of their value proposition. Eventually they offered to refund $50 for shipping (On a $4k+ computer, a <1.25% discount). If I had known it would take until February 2023, almost three months later, I would have refunded the whole thing in December. The computer arrived in good shape, looked good and ran well. Some weird bios stuff needed to be fixed (case fans at 100% all the time even under no load) but nothing apparent. --context-- The big problem with the computer wasn't BuildRedux's fault. The i7 13700kf that I'd ordered unfortunately has been affected by the degradation issues plaguing multiple 13th and 14th gen Intel processors. I've spent hours hunting down crashes to rule out any other problem- I've re-downloaded Win11 (ugh), updated my BIOS for the CPU "fix", etc. Unfortunately, I'm still greeted my BSODs and 2/3-or-so games I try to play will no longer even start. As my warranty approaches its end, I finally threw in the towel and decided to reach out to BuildRedux to resolve this problem. The Intel issues are well-documented at this point and I thought there would be no problem. After following their guides for the Win11 reinstall and BIOS update noted previously, the system was still as unstable as before. I asked if there's any way I could swap the processor (I've built all my previous computers) so they could test the old one or whatever they wanted to do, and they refused. The only option they're giving me is to send the whole computer back to them for 3 weeks of testing with additional charges if I don't use every piece of the original packaging. Now, I didn't buy this spec because I need it for Excel, but that doesn't mean it isn't used for work. I use my computer professionally as well as for recreation, and having my computer out for what will be at least 4 weeks, if I am to be naive enough to believe their timeframe again, is completely unacceptable. I've explained this and asked for any alternative solution, but have been told it's their way or the highway. Overall, I spent $4k for a computer that took absurdly long to build, has had basically nonexistent support since day 1, and which now I need to spend several hundred more dollars to fix because BuildRedux has designed their policies in a way to minimize the amount of customers willing to endure the massive inconvenience it takes to get their computers fixed. I'm embarrassed that I fell for the advertising and I didn't request a refund months before I ever received this pile of junk. If my old computer hadn't finally given up after a decade I would have just waited for supply to normalize, and I really wish I had. I will never advise anybody to shop with this company. Spend a few extra bucks elsewhere, it may save you big-time in the long run.

Terrible experience, I reached out after my delivery window came and went. The response I got was that a part was unavailable but they were building the rest of it regardless. Then had the audacity to try and sell me a more expensive part. One they’d have to order and extend my wait. With a discount? Nope! Rushed delivery? Nope! Just pay us more and you might get a computer. Awful company, avoid at all cost.

Tried charging $582 more because they didn’t have the parts I ordered and paid for. Waited almost an entire month to be told this after me having to reach out to them. Tried relying their order tracker on the website, turns out it was lying the whole time. Went through all the steps of the build and I noticed on the 6th step it was taking longer than usual for quality assurance before packing. I reached out and was met with a supposed extra month delay and that they would charge me extra due to the graphics card I ordered no longer being in stock and they had to replace with a newer card. Had they maybe give a discount or at least honored the price I would’ve probably went with them but after no resolve I had to ahead to cancel my order. My advice is to stay away and pay the extra money elsewhere when trying to do a custom build.

I ordered a PC from them and they really made sure that it wasn't a fraudulent purchase so the security was good. I then looked to Reddit and on here to read reviews (I should have done that before making the order) and got worried so I canceled my order and they responded quickly and there was no hassle. I didn't expect the quick customer service after reading other reviews.

They try to make you pay double for a different computer after you waited a month for them to ship the computer you ordered, just to find out the computer you ordered wasnt actually an option and they had no intent of ever delivering the computer. Basically just a scam