buildredux.comReviews of buildredux.com

PC isn't the issue. For one your support system is trash, you need a more direct customer service method to be able to handle more complex situations. Another problem I had was with delivery, I understand that usually there might not be an issue with requirements for a signature, but in the case that someone orders a PC and they're on a job and can't be home to sign for it, you need to make it optional. As a company that's main focus is to build PCs and ship them, I don't think it should by up to you whether the person ordering lives at a certain address or not. Nor is it your job to require a signature from someone which takes away from their job.

PC came in with the cpu fan barely hanging on. I contacted customer support and provided photos of the issue and they said they would send a shipping label to send the PC back and fix the issue. However, no shipping label was sent and I recieved no more contact from them. I was stuck with a PC I couldn't use and had to spend my own time and money to fix. Yes, the fix was relatively easy, but the situation was frustrasting and not much support was offered. After fixing the issue, the PC works great and I have had no other issues.

Ordered a Computer from them 3/6/25 said its 3-5 days to process the order then 10-15 to ship it which is fine i emailed after 15 days of no updates to be told itll be about another 25 or so days or so to get it shipped then just requested a cancellation. Also dont really like that they dont give specifics of the parts memory just says dual band ddr5 not what brand or what speed same with some of the other components.