Jonathan R.
Worst customer support ever witnessed
Horrible experience with the warranty. Graphics card broke after about a year and a half. Insisted that I ship it back for repairs in the original box which I no longer had. They wouldn't accept an equivalent box even though it's just a box. They charged $70 to ship a stupid box that's the exact same as any other box. Service was incredibly slow, took over three to finally get my PC back. I insisted not to ship it back through FedEx and not to require signing. They said they can't do it even though I called support. I had to waste a vacation day to sign for it. Then the computer didn't even arrive the day it was supposed to so I had to burn another day. I asked if I could pick it up at the FedEx center but FedEx said no since the shipper didn't allow they. I called BuildRedux support again to ask if they could allow it to be picked up and they said they can't. No acknowledgement of any of this inconvenience. I've had miniscule inconveniences as least acknowledged by a $5 coupon at other places for much less. This company made no effort to apologize for any of this process, zero compensation. Compare this to Costco where I bought another computer and was entitled to a full replacement, no questions asked. Will never buy from them again and I hope no one buys from them again. As for the good? When I bought from them a couple years ago their prices were ok I guess. Also just remembered after reading someone else's review, they insisted that they might not be able to fix it under warranty until they reviewed it, so I didn't even know if I was going to get my PC fixed until over a week later. When they said that, I asked if I could just get a new graphics card exchanged (since I knew that was the issue, it was very obvious) or just trade it in for something of equal value. They made zero attempt to be helpful and refused both options. Just no flexibility at all. For a mid sized business you'd think they wouldn't be bogged down by all that but apparently not. It's absolutely ridiculous considering even mega corps like Amazon offer more flexibility and better support. I'm 29 years old and this is the first time I've hated a company enough to leave an online review. Even restaurants that gave me food poisoning didn't bother me enough to bother leaving a bad review.