buildredux.comReviews of buildredux.com

Ordered my system in August and got it in 5 weeks. System Booted right up and has had amazing performence. My specs are ASUS Tuf gaming plus X570 MOBO, ASUS Tuf gaming RTX 3070 TI, Ryzen 7 5800x, 32 GB of Patriot 3200 Mhz ram, 1TB Kingston M.2 Nvme, 2 TB HDD, 750 Watt PS. Playing Hunt Showdown maxed out settings and getting around 200 FPS. Love the build although I did upgrade the ram to Corsair Vengeance pro 3600 Mhz. I thought it was pretty dope they matched the MOBO and GPU.

Ordered my build around Jan 13 and it was shipped to me 7 weeks later and boy was it worth the wait. With a 3070- GPU installed it booted up right out of the box. Only thing I found off was the bios needed updated which was no biggie. I recommend this pc to everyone. Unlike some who had problems, customer service answered all my questions promptly .

Overall really impressed with the quality. It worked perfectly right out of the box, and it appears that no corners have been cut, all components are from fairly good sources, although the system would be better off with a psu with more watts, it is fine for now. Now, there are a few downsides. First, the system took more than a month to arrive, but I would say it's worth the wait. Second, some profiles were not enabled in the bios, like smart fan control and XMP, which can improve thermals and speed. Overall, it's really bang for the buck with only $75 build fee if you don't mind waiting and tweaking the bios on your own.

It’s a great idea and I wish it had worked out. I ordered in January and cancelled my order March 17 2021 without it ever shipping. Currently awaiting a refund. For me customer service was prompt and responsive, and after many weeks of waiting for my pc to ship I asked for a realistic and accurate time frame for shipping. They gave me one but the latest day they listed came and went and two days later I cancelled. It had been 9 weeks. I understand they are experiencing a lot of difficulty between covid and the parts market but the simple fact is they took my money without the ability to deliver a product, and expected that I wait until the stars aligned to receive it. I needed the pc for a business and the impact of this is it makes me seem unreliable when I can’t even get my hands on the equipment I need. Unfortunately not worth the trouble.

After a rough start Buildredux has made tremendous improvements to customer service. Some components are still scarce however I received my I7 3070 in 12 days. Extremely happy with the build quality, cable management and 0 bloatware. Thank you!

The worst customer service I have placed the order on Dec 17 2020 and until now, I haven't received any update regarding my order, even I have sent several emails and called Them, non response at all. I start to feel that is this a scam??? Lisa

At first like many others I was sold on Redux by the idea of getting my custom PC prebuilt for only a $75 build and test fee, it was almost too good to be true... because it is. The entire company has 1 service rep that responds to all live chat messages, emails, and phone. And more than half the time he's completely unavailable . Orders are supposed to take 5-10 business days to ship as advertised by there site, after the 10 business days were up I logged into my account their site to check to see if it was shipped but instead was told the day it was supposed to ship that would be an additional 3 weeks. Thats fine, its Covid time and Christmas season, so understandable. Then a week later I log into the account again to look at my Specs to compare to my old system and my order had been refunded without myself ever having requested, after being informed that my cancellation request could not be cancelled even though no transaction had even showed up to my banking institution yet. The same customer service rep that submitted a cancelation request without my permission wanted me to resubmit the same order with the marked up prices due to inflation from supply and demand over the past month. Needless to say I'm not trusting these guys with anymore of my money. In conclusion, I've never had a more difficult time purchasing from a retailer my entire life. If you want a really nice PC and can't or don't want to pay the $300-$400 markup from more well know builders I'd say just put sometime into watching youtube tutorials on how to build your own, its the only realistic way to get the most bang for you buck when it comes to PCs. Redux is by far the sketchiest route regardless of what your favorite youtube reviewer has to say about the system they sent them specifically knowing it would be reviewed under a microscope. Beyond disappointed with how this company has handled everything from start to finish.