BuildiumReviews of buildium.com

Everything I ask about is always “coming soon.” When Buildium does tell you their deadline, except to add 2-6 months. Really great for basic accounting. The admin functions of the industry are lacking.

The issues we have can not be addressed.

I have been a property manager for 28 years, have used several property management software programs, and can tell you that Buildium is the easiest, most user friendly software.

I couldn't run my business without Buildium. They have made tremendous strides in the last 3 years, and will continue to improve systems, I'm sure. They are very responsive to user suggestions, and have the best tech support this side of godaddy! I'm a raving fan!

Great service and platform. It's helped me to really organize my rental business.

Buildium offers everything I need to run my management company efficiently. It is easy to use and its tutorials are invaluable. If and when I need help, the support group is quick, friendly and reliable.

When we first started with Buildium 4+ years ago, they were the most affordable, cloud based software with excellent customer service. It has gradually gotten worse, every year, and now they are downright awful. They take zero accountability for issues that cost their paying customers money. We had SEVERAL issues that were software glitches, or errors on the softwares part, which caused us to be charged, and every time they told us they would not be refunding our money (even when the amount was <$5, and even when it was 100% caused by Buildium). We had multiple, multiple issues with the software that the support team basically just told us "welp, tough luck." They also started marketing a much more expensive subscription, which promised several improved features. We chose to upgrade, and have never been able to use A SINGLE ONE of the promised upgrades due to problems on THEIR end. They were aware of the issues, and instead of correcting them, or allowing us to switch back to the cheaper plan, they told us we were locked in (unbeknownst to us, as our original plan was monthly), and we have now been paying the much higher rate for a year, without ANY USE of ANY upgrade. We are now paying much higher rates than several of their competitors for an "OK" product, poor customer service, terrible accounting system, etc. all while paying additional fees monthly for software glitches to keep OUR end user happy. We have absorbed so many fees as a company because of buildium to keep our Owners happy, yet they have NEVER taken responsibility for one. We would be out of business if we treated our Clients the way they treat us. It's a no brainer that we will be cancelling our contract which we were duped into with them and running happily into the arms of another provider. Counting down the days until we are free. It's a shame because I was their biggest cheerleader initially, it's unfortunate they prioritized their greed over Client satisfaction.

The flow of processes is very good and the company keeps improving and enhancing the system.