BuildiumReviews of buildium.com

We manage a number of properties, have an accountant on board, as well as a CFA and someone on our team coded software in a previous life. Buildium's online property management software is unequivocally the worst software we have ever used. Period. Full Stop. The interface is dreadful, none of the steps to register a property and manage all of its aspects are intuitive. There is no customer support number. Save your money and your time by seeking property management software elsewhere. We are terminating our Buildium account, for the aforementioned reasons.

Great customer service

One-stop shop! everything you need at your fingertips. No more multiple files, paperless, everything you need and more is on one site.

I use Buildium to manage five properties. I like the system very much. It took me some months to gradually implement it. It now saves me a lot of time, particularly in the preparation of financial reports. It gives me an accurate and up-to-the-minute picture of the business. The email- and phone-based help provided by Buildium is generally good, and is of great value to me.

Great service, great features to modernize our property management.

Reps that answer the phone are young college students that do not care or can even begin to understand this business is our lively hood and we take issue seriously and that there is sometimes a sense of urgency. Stop guessing at the answers and form a 2nd level team that can answer the questions. It shouldnt be that I can hear other reps verification information of other customers you need to get some noise cancelling headphones.What happened to the privacy. Additionally you shouldn't try and offer additional services that do not come with your package, there is virtually an app for everything that your offering. The posting of transactions need to be as they are made by the tenants makes for reconciliation easier. How can you deduct from money I haven't received into my account ...make for a cpa nightmare and this should not be a practice. Website needs to better and I shouldn't have to pay extra you should have templates we can choose from we are already making a higher monthly payment. I hope these responses you do something about them instead of reading and doing nothing because you dont have the funding or time to make things right excuses, that is were there is appfolio and others to choose from.

when they ask for a call back number, I have waited over 24 hours with no response. Need to work on that system.

Really like Buildium. Makes it easy to set up and record payments as well as keep notes on each property. Love the app - though I usually click through to the full site. My only complaint is that logging credit card payments is not as easy as with Quickbooks. Other than that, I love it.