BuildiumReviews of buildium.com

In my opinion, Buildium used to be great. Others in my office have felt that buildium has gone down hill. I was always an advocate of Buildium until recently, when i started seeing the same. The application process has been trash since i started my leasing season this year around October 1st.The credit cards do not process, get rejected, or the card information just doesnt show up. My applicants type all of the information in and then it vanishes. It is now November 11th and nothing has been changed. Yes, they still send me all these things and ask me to write reviews. You know you have not fixed my problem, so why ask me to write you a review? Isn't that like shooting yourself in the foot? I am with everyone else who has posted a negative review on technical support. I have to reach out multiple times to get a response, if i do finally get one it is worthless to me. Will continue to explore other options for software providers.

I've had Buildium for about 2 years and loved it so much but in recent months it's been a terrible experience. I pay for the Pro plan and pay an annual fee. My customers can no longer pay with a credit card when filling out rent applications because of the encryption problem with Wells Fargo for at least 6 months now. Still not fixed. I've had multiple technical issues with my two-factor authentication codes. I lost almost 24 hours to be able to do critical work I needed to do. It takes about an hour for tech support to answer the phone. I've lost rental applications in my application files. They just disappeared. So many problems with Buildium. I have lost total confidence in the database company. I'm looking for another company to handle it or even better buy software to manage my property management. I have very low trust levels because it's been one thing after another. Losing time and productivity hurts my company, makes my customers look poorly upon me, which ends up for me to essentially losing money. Sorry, Buildium. You were the bomb for a long time but something has been going on in the last 6 months or so that makes it very difficult to work with you anymore. I pay way too much money for this system and it's just not worth it anymore.

As a "manager" of a small self-managed strata, I really never got into the "buildium" way of doing things...and got behind on my book keeping. I did get my account back up and then my card changed and the account was de-activated again. Apparently the terms changed and this time....no data, it was erased.That alone is worth the 1 star. But, in general I thought the system was clunky and the service was poor, and it nevered handled GST for Canadian commercial buildings (like mine!). Waited on hold for 55 minutes for support (sales was 1 minute, lol, suckers line up is always shorter) to be told we wiped your data. How much effort / cost to archive it......probably near zero.....which is how much they valued my data.

NO customer service. Sales will call you back fast, however AFTER you are a customer, forget it. 11/14: Update - Customer service called me back and they, as always, were very helpful. My only request is that their new customer service reps be up and running as soon as possible. Buildium would have 5 stars after they can get the customer service under control. The software is fantastic. I can't be the only one who needs help, at the time that I call. I cannot wait hours, or days for a call back. Chances are I am no longer in the office.

The gentleman I spoke to this morning was very helpful and answered my question professionally. Thank you. BUT this has not been the case lately. I have not received call backs or responses to emails. The last email I sent I even replied that I am still waiting and offered my contact number. I still have heard nothing. On one phone call, that I didn't get the option for a review, I had someone laugh at my question. I USE TO brag about how wonderful your software and your customer service was.

I would give Buildium 5 stars but over the past month I have not been able to get any support . Support tickets are acknowledged by ROBO email but real responses never appear. There is no way to track the status of any support ticket as that feature was dropped. The hold times were more than 30 minutes every time I recently called and gave up. Email pleas go unanswered. I do have support issues which need attention badly. Threats of giving a bad review have been ignored. I am tempted to look at the competition .

I left a call back number this morning when I called Buildium and got a call back almost immediately! And it was my lucky day as "Gustavo" was on the other end. He cleared up my confusion on two separate issues I was having and made my day! He was polite, patient and SO KNOWLEDGEABLE! Just the best experience this morning and I learned some things that will help me in the future as well. (This guy deserves a big fat raise!) Thanks, Gustavo! You're the best of the best at Buildium!!! Melody @ RE/MAX

Buildium makes managing my rent houses a snap. It tracks my expenses and makes it easy for my tenants to pay online. Today I had to figure out how to delete a new lease and reinstate the lease I just removed. In about 5 minutes Jake had fixed all of my problems. This was a great support experience.