BuffyReviews of buffy.co

Ordered a comforter on 07/04/2024 and merchandise has yet to be shipped. Website states 3 to 5 business days.

The comforter and duvet cover are very nice. Deducting 2 stars for the dreadful shipping experience and follow up customer service. I never received an email w/itemized receipt and tracking number, until after the comforter was delivered. Even then it took multiple emails before it was emailed. When the comforter and duvet comforter arrived separately, neither had a packing slip or return label. I will keep the comforter and duvet, but I definitely won’t order from this company again. I’m sure I’m not the only one.

still have not recieved my order and got double charged for same thing have not been able to get this resolved after a month of trying to contact them no customer support at all

I've bought: - comforter - wiggle pillow - wiggle pillow cover Wiggle pillow is not as fluffy as it looks in photos. The linen cover is scratchy, not "smooth" like advertised. The worst bit of it all is their garbage of a return policy where they ask you to donate in order to get a refund. They're literally just sending trash to these donation centers under the guise of good will. I was told to donate my wiggle pillow cover... Please tell me how a cover that is made to work only for a specific body pillow is useful. They need to stop advertising "7 day trial free returns" bc it's NOT as easy as it sounds.

I bought a larger mattress and wanted to return the mattress topper the day it arrived. The company does not want the topper back and it is in the original packaging, unopened. I was told to donate my purchase to a charity, send pics if the donation process and supposedly the company will refund me. Good Will refused the donation as they do NOT accept toppers and I was told that no reputable charity will accept a mattress topper.

Their customer service is really bad. They do not respond to emails in a timely manner if at all and there is no way to call them

I've used their duvet and loved it so I ordered 2 Cloud Pillows (one medium and one plush) and put them on my guest bed. I guess because those are barely used, they're still holding up (though it's only been 9 months). In 09/2023, I ordered another Cloud Pillow for myself. It started out very comfy, but I have been using it for less than 4 months and it's now completely lumpy like a 20 year old pillow you find at your grandparents house would be. Expected better from this brand.

Nothing nice to say. Ordered sheets in mid-November for an Xmas present. It said they were on stock. I got an email in early Dec saying they were out of stock but would be in by mid-Dec. They did not come in time for Xmas. Every email I get from them extends it another month. It is late Jan now and I asked for a refund. It wasn't until my 3rd email that they finally refunded my order. I would never trust this company to fulfill an order.