BudsiesReviews of budsies.com

Je suis assez déçu de cette seconde expérience avec Budsies. La première remonte à Novembre 2024. Je commande une peluche sur-mesure d'un OC, que je reçoit en Janvier 2025 direct depuis les États-Unis. Je suis à ce jour toujours aussi content du résultat de cette peluche, ils ont géré ! Mais alors, comment ça se fait que je laisse cet avis ? Et bien simplement parce que cette fois-ci, j'ignore ce qu'il s'est passé, mais c'est catastrophique. Je suis pas en rogne, je suis juste déçu du résultat. Je décide en Avril de cette année de commander une deuxième peluche, cette fois-ci représentant le personnage de Rudy, issue de The Legend of Dark Witch 2, dans mon style, avec une feuille de référence détaillant chaque élément minutieusement. La même pose que mon OC, le même style graphique... Et le résultat, directement envoyé depuis la Chine où ils ont cette fois-ci délégué la tâche de concevoir la peluche ressemble à ce genre de peluche contrefaite qu'on pourrait trouver en fête foraine. Ce n'est pas qu'ils ont pas respecté le dessin, mais le résultat est d'une part plus petit que 16 pouces (alors que j'ai payé pour une peluche de 16 pouces, la taille par défaut), reçue dans un emballage plastique plutôt que le carton accompagné du dessin d'origine. Soit j'ai eu de la chance la première fois, soit il y a une VRAIE différence entre les peluches qu'ils conçoivent eux-même aux États-Unis et celles qu'ils envoient à produire à leur branche chinoise. Très déçu de cette deuxième expérience. Je retente l'expérience chez iDooodle qui, je l'espère, se débrouillera mieux avec le personnage de Rudy. Ceci dit, merci quand même pour la première peluche, celle de mon OC qui, malgré quelques coûtures qui lâchent au niveau des bouts de tissus pour la coiffure, reste une excellente peluche très proche de ce que j'avais dessiné.

As a fellow artists, I give so much grace to other artists and creatives. I truly love supporting the art world, which is why it is such a sad day to share this awful experience. I ordered a custom Budsies plush in March as a gift and received it 2.5 months later. The total cost was over $150 with shipping and add-ons. My disappointment has nothing to do with artistic interpretation. My issue is the quality of the workmanship. The plush arrived with crooked facial details Even though the drawing had symmetrical details, uneven stitching, loose and untrimmed threads, puckered seams, rough felt application, and poor finishing throughout. The unfinished felt collar and several other details looked rushed and unfinished and threads and felt are just hanging. They even sewed a black thread into a yellow piece by accident and just left it there. The arms and legs are hanging by loose threads. It's so upsetting. I also paid extra for a birth certificate, which arrived bent because it was shipped in a thin envelope without adequate protection. The actual doll was shipped in a plastic envelope --not even a box to protect it and the certificate. So shocking. What I find particularly frustrating is that Budsies' own policy emphasizes the skill, training, craftsmanship, and care that go into creating these products. Unfortunately, the plush I received did not reflect those standards in the least. And their quality control department saw all these issues and still sent it out. When I contacted customer service, I was offered a repair through their "Plush Hospital." However, I do not believe this is a matter of interpretation or a minor repair. The quality concerns are present throughout the plush and, in my opinion, reflect broader workmanship issues that would require a complete remake. The entire thing is a mess. After waiting several months and spending more than $150, I expected a finished, gift-quality keepsake because that was what was promised. Instead, I received a product that appeared poorly finished and below the level of quality represented by the company. Based on my experience, I cannot recommend Budsies.

I commissioned two custom character plushies for a children’s book, with the expectation that they have matching boots. When they arrived, one was absolutely perfect, which is the only reason I can’t justify rating this lower, as I genuinely considered giving two stars. Unfortunately, the second plushie was noticeably poorer in quality. The most obvious issue was the boots. Both characters were supposed to have matching footwear, yet one arrived with what looked like a much cheaper substitute. It felt very apparent that the original material had either run out or become unavailable, and an alternative had simply been used instead under the assumption that it would be “good enough.” For me, it wasn’t. When I raised the issue, I was offered either a £30 partial refund or a replacement plushie. I felt the refund was inadequate given the amount spent on the project, but a replacement seemed like a fair resolution, so I accepted. Before sending the replacement, they kindly provided a preview image for approval. However, the replacement was shown wearing the exact same incorrect boots that I had already complained about. At that point, I explained again, including side-by-side comparisons clearly showing the difference between the two designs. What was particularly frustrating was the communication that followed. I found the responses patronising and dismissive, as though they were pretending not to understand a very straightforward concern. Even with clear visual evidence, the issue seemed to be repeatedly ignored rather than addressed. By the end of the exchange, I was so fed up that I seriously considered abandoning the replacement altogether. My overall impression: if you’re ordering a single plush, you may well get something excellent. But if you’re ordering multiple items that are meant to match consistently, based on my experience, I wouldn’t personally take the risk. Edit: Unfortunately, the below response has prompted me to change my review to a 2 star. At no point was the incorrect sneak preview approved, immediately it was responded to and challenged. I have the evidence of this. I do not appreciate a company painting a situation in a different light to a public forum to essentially save face.

I couldn’t believe how detailed and accurate the Budsies team were with what was a complicated piece of art my son drew. He makes characters, and I didn’t expect the outcome to be as detailed as it was. There was a little thing we wanted changed, and they were so nice and took our piece back to their “plushie hospital” and made it even better at no cost. Anyone who complains about the price doesn’t understand that they are tailoring this from a picture, and I don’t think it’s overpriced at all. I will definitely be using their services again, and they’re no nice!

I ordered custom Budsies of my son and myself, and I honestly have no words, they are absolutely amazing. The level of detail and how well they capture the personality from the photos is simply incredible. Seeing them in real life is even more special than I expected. I also want to highlight the customer support, which was outstanding. One package arrived quickly, but two others had an issue during shipping. However, the support team was always responsive, helpful, and easy to reach. They investigated the situation, found a solution, and reshipped everything without any hassle. In the end, everything arrived perfectly. I can truly recommend Budsies without hesitation. The only thing to keep in mind is that you need a bit of patience, since each item is custom-made and takes time, but it is absolutely worth the wait. In fact, I was so happy with the result that I’ve already ordered two more, again of my son and myself! Thank you for such a wonderful experience.

I'm proud to be both an artist and a writer in a passion project that I've been working on for almost two years. But to have Budsies work on not one, but two of my OC's from said passion project to make into plushies, I couldn't be any happier. I'm so proud of the Budsies team for their specialty commission plushies, and will eagerly look forward to working with them again in the future!

I had budsies offer me a redo since I didn't like the previous plush. They had also offered if I'd like the redo to be a premium plush since it would come out better, which i agreed on since it was at a discounted price. The remake of the original plush isnt as terrible but the reason I'm giving another one star is because the communication felt terrible and I felt like they had basically lied. Originally, I was told by a support worker I spoke to through email that they only offer embroidery with their premium commissions, which is what my remake was made as. However, when I got the first preview of the plush, I noticed the face wasn't embroidered, so I had asked the person making my plush if they could have the face embroidered instead of cut out and sewed. I was then told by that person that they DON'T do embroidery?? even though the support worker told me that they offered embroidery with the premium plushies. And also whenever I asked for some changes, the first change I asked for was to fix the bangs since the bangs were completely wrong again like the last plush, and I even sent another reference drawing for the bangs. along with that I asked for the face to at least be adjusted since they apparently dont do embroidery on the premium plushies. The person making the plush completely ignored my request on fixing the bangs but only listened to my suggestion on adjusting the face. I had also noticed they forgot the eyelashes, so I asked for them to add those as well. When they showed me the preview again to show me the eyelashes, the eyelashes were completely wrong from the original and i also noticed that the mole was no longer on the plushies face either for some reason, but i didnt even bother asking for more changes because it felt like it would either come out wrong again or they wouldnt listen, and ever since the first attempt, I had low hopes on the new one looking better anyway and i was just done with them, especially because they had lied about the embroidery thing. I didn't want to have to give another one star since the plush is just slightly better from only the torso and down, but since they lied and the communication wasnt as great, that is why im giving another one star.

Budsies always does such a great job with there work. We have ordered from budsies twice now and my son loves his budsies. Thank you so much we will be ordering again in the near future.