Between the SheetsReviews of btsheets.com

Excellent customer service

I bought a duvet cover ,shams and a down insert quilt blanket. I have had them for at least four years now and have washed them over and over and they look brand new still. Great quality. My only reservation would be I wish they would carry more oversized duvet covers and down quilt inserts so it would cover a pillowtop mattress that is 17-1/2 thick . You can get the length but not the width. I haven't seen that yet. Hard to find.

I have purchased several sets of sheets from Between the Sheets and have never been disappointed ... the sheets are of the highest quality and, although they are a little pricey, they do last and hold up very well thru many launderings .. still soft and great to sleep on

We have always bought quality products from your store. We have been very satisfied.

I love the merchandise and amazingly friendly and helpful sales assistants. They are awesome!!! I don't understand and dislike the "SALE" policies - they look counterproductive to me. For example, you get a" great sale" coupon and then you realize that you can only buy pillow cases or sheets on sale but not shams or covers. I can't seems to get a whole set if I want to buy everything at once on sale. Or they would have 30% discount on a pillow case set but only 10-20% discount or no discount on a matching duvet. I hate to piecemeal my purchases- to buy one item on sale today and a matching item two months later.

Marlene was amazing, such good service. There was a salesperson Tina that picked a fight with her while Marlene was working with me. So ackward. I like the product in the store but do not like the policy of returns for store credit so I will shop elsewhere.

ABSOLUTELY LOVE the store, but the Italian sheets I purchased are very much a disappointment. I was advised to use their laundry soap, and I used a special linen soap that I already had...which could be part of the problem, but the sheets tend to be scratchy after the first wash. I researched and found that if I use diluted hair conditioner in the rinse cycle, it helps the fibers to lay flat and smooth, thus not scratchy. This helps. The fitted sheet is extremely deep and doesn't work well on my platform bed.

We've been shopping on and off at Between the Sheets since it opened over 25 years ago. The quality of the merchandise is great, however, the items are WAY over priced. The store is decorated beautifully. The employees are moderately friendly and helpful. They need to be trained in better customer service. The return policy sucks. Basically there is no return policy.