Between the SheetsReviews of btsheets.com

I have mixed feelings about this company. The pros: I love the blanket I picked and Carole in the OC store was super helpful over the phone. She is the only reason I can give two/three stars. Quality: My friend loved the throw but said it had already torn at the seam after only a month of light use. This is embarrassing as a gift giver. Order experience: It feels like you have to jump through hoops online to order (the throw I bought is miscatorized, no sku # to tell the instore person, apparently the online colors are not true to life). They do not offer gift wrap or a gift card or box and did not reply to two emails so I have no idea if they included a full receipt in my gift since I shipped it directly. No shipping updates aside from one email saying my order status moved to “awaiting fulfillment”. Literally nothing else. Furthermore, they ran a white sale on the site for 40% off right after Christmas. Now, I appreciate that retailers can run any sales they want but this seems like a slap in the face to all the loyal customers who bought from you during the holidays. As a retailer I would encourage you to rethink that timing.

I never said anything before, but decided to do so this time. Between the Sheets would generally be a wonderful store, with lots of cool things and amazing sheets; however, a couple of years ago we purchased $500 sheets. They should have been as soft as other sheets that we purchased in the past with the same thread count, and when I asked the salesperson, he said after a few washes they would "soften up." He assured me they would be like our other sheets. They didn't. Sheets at this price should be the best quality and softest, but these were not. Also, we purchased a nice clock for our guest bathroom. After we put a battery in, we saw that it never kept the correct time. When we tried to return it, they would not take it back, even though it didn't work! With a lot of hassle and talking, the same salesperson finally agreed to give us store credit. Again, for items that expensive, that is not a way to handle a customer. With the availability of really high thread count sheets on the market today, and with the way the clock was poorly handled, I would not purchase anything from Between the Sheets again.

I shopped at the South Coast Plaza location. Not customer service oriented. Kindof snotty with attitude. Sheets are very very expensive. I feel I can get sheets that are good at Macys. Also they have a terrible return policy.

I have purchased items there that are very nice but the last set of sheets were not worth the expense. I could have found better at Macys for a fraction of the price.

This is the consences and word on the street. So glad to be able to review this! The product is amazing great taste 5 stars plus! But MANY people I know say they will never return. The service is really bad. Bad attitude. Rude. Like we should be happy that they allow us to shop there! Then I purchased 2 sets of things years ago explaining that I will need to return one, I am just getting 2 so I can see which one goes better with the rest of the room. When I went to return it I was told that I couldn't. Like if the conversation never had happened. And was spoken down to in front of other clients It was thousands of dollars!! I personally have 6 friends that have experienced the same kind of thing. All refusing to go back. Then I went to the hospitality show for my hotels and your name would come up bacause I am looking for that kind of quality for some rooms, and more people would have similar comments. CRAZY. It's a shame. It's hard to find as nice of stuff anywhere else (that bravo to your buyer) but if that wasn't the case I am certain you would of lost many more clients. PLEASE PLEASE look into it. We would love to come back.

For the most part the staff in the stores are not very nice to work with. There are a few good ones (mostly men), but overall the staff and managers are persnickety and think they are better than you. You are not treated well. Just not usually a fun experience. Return policy is beyond ridiculous. If you can't bring something home to try at high end prices, then it generally isn't worth trying it. I have 3 or 4 items that are brand new I would have loved to returned a year ago. They are in the closet and cost well over $500. Products are the best, most excellent quality, but shopping experience is far from excellent.

Product is expensive such as bedsheets but the quality compared to similar products not up to par. Thread count quality is different for the same specification and the feel and touch vastly inferior

Marlene was amazing, such good service. There was a salesperson Tina that picked a fight with her while Marlene was working with me. So ackward. I like the product in the store but do not like the policy of returns for store credit so I will shop elsewhere.