Between the SheetsReviews of btsheets.com

Horrible experiece! I received the item broken and contacted them about it. They said they would file with UPS and return back to me. They never reached back, or filed with UPS. They didn't want to give me a discount, and would only exchange for a higher priced item. The guy was rude, the responses were late, and still left with a broken item. Avoid at all cost! Not worth it

The only thing high about this store are their prices! I purchased a very expensive soap dispenser at their Palm Desert store that rusted within a month of use. Then purchased $400 sheets. The color was wrong and I tried to return the unopened package the next day. The snippy store employee pointed to their very fine print “no return policy”. I was forced to exchange for a color I really didn’t want. These sheets are like sleeping on dried corn husks even after several washings!! $400 YIKES!! Go online and purchase Beech Model sheets. Like sleeping on a cloud AND ONE FOURTH the price!

I ordered my sheets on Black Friday . My order was processed , I received an order number , my card charged. THREE days later I received an email stating the sheets I ordered were not available and there wouldn’t be more. Instead they recommended a product $200 more expensive and less quality. Three days later meant all the Black Friday and cyber Monday deals were over. Not impressed with Between the sheets and very disappointed .

I was trying to buy a wedding gift. They do not offer gift wrap or a gift card or box. They did not have the item in stock and it would be a few months and they have not refunded my money yet. I cancelled order and bought from Bloomingdales.

I haven’t received the order yet! I had to track it down. There was damage. There was no current info on when it would be replaced and delivered! Seriously??

Terrible customer service. Returns for damaged merchandise is criminal, horrible people, vastly over priced.

I purchased a King size bed spread from this store and was told I could bring it back if it didn't work. However, when I got it home I found it was all wrong for my bedroom. I brought it back to the store the next time I came to Calif. ( I live in Hawaii.) The ladies said I could have a store credit only. It was all I could do to maintain my anger. It's not like I live in the next town over. I had to purchase something, ...anything, to use up my credit because I would't be back to the mainland for a very. very long time. If Between the Sheets refuses to return money to customers for return purchases, then please, please, stop asking our opinion. If you truly want to understand your customers, please listen to what they are saying. They are telling you. please listen. The only reason I am rating the store with one star is because there wasn't a place for zero stars. Please take me off of your email and home address. You asked, I obliged.

Beware of the store! It has beautiful things but you can only return for store credit. I bought a very expensive lamp that I thought I loved. I hated it when I brought it home. The sales people were totally unbending and I was stuck with a huge store credit. I ended up buying things I didn't need and will NEVER shop there again!!!