Jacks S.
I still have not receive my miner.
I still have not receive my miner.
Response from BT-MinersNov 3, 2023
Please give us a call about your order.

BT-Miners is a trusted industry leader and one of the largest distributors for cryptocurrency mining hardware. We have offices in both the United States (New York) and China (Shenzhen) that offer technical support, mining upgrades and repairs, and customer service.
BT-Miners (bt-miners.com) has 445 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Showing 44 reviews with 1 star · Clear filters
Jacks S.
I still have not receive my miner.
Response from BT-MinersNov 3, 2023
Please give us a call about your order.
Shalva K.
They hold my money for 2 weeks and refunded. Don’t trust this company!!!
Response from BT-MinersNov 3, 2023
We do apologize for your experience. We wish this transaction could have gone a lot easier.
jaime M.
the miner still not here i struggle for a month to get my miner and still havent get it ..... still not have my asic
Response from BT-MinersJun 1, 2023
Hello Jaime, we looked into the shipping of your order. It's in your country in the customs warehouse. You will need to contact UPS. If you have any questions please feel free to contact us at 1.813.820.0668.
TC
The brand new, pre-order, miner I received was used. The plastic was opened, it had server rack marks and Bitmain confirmed they did not ship any used ones. When I flagged to BT multiple times they said they'd talk to management and then they didn't respond or try to make any pricing amendments.
Response from BT-MinersMay 19, 2023
Hello TC, we are reviewing the issuse. Please feel free to call us at 813.820.0668
Cloud IT S.
I placed four different orders and bought two other miners. However, BT-Miners had the same bait-and-switch tactics every time. This company loves to charge more to get an earlier delivery window. They will gladly take your money for an earlier delivery date, only to ship your product in a later batch while never offering to compensate you for your overpayment and unrealized gains. I ordered three units on Black Friday. They were stated to be part of their January batch. I also ordered the same miner directly from Bitmain in the same batch. When I received my Bitmain order, I contacted BT-miners, who said the shipment was delayed from Bitmain because of covid that occurred two years ago(how did I get my other load from Bitmain then?), but it would be shipped within a week or two. I did not receive my shipment until February 16th, two months later. Furthermore, the units I received were part of the February batch. This was first confirmed with the miner logs and finally by contacting Bitmain. I could have paid less for the units and gotten them sooner had the company been honest with me. I can only assume that is why they bait and switch. They sell a product they don't have and charge more to get it to you sooner, only to ship it two months after promised. If that was not bad enough, I purchased two K7 units in another order. Customers save money and buy the 58T unit or pay more for the faster 63.5T unit on their website. I spent more for the quicker unit, but guess what they sent me? The slower unit. Pure bait and switch. Not only did I have to pay more for the slower device, but now the ASIC will generate less income over its life, have a shorter lifespan due to a higher shutdown price, and it has a lower resell value because it is less efficient—all reasons why I wanted to pay more for the faster unit. Of course, I reached out to BT miners about this issue. Four days later and they have yet to respond. I doubt they ever will, so I decided to write this review. I could not recommend buying anything from them. Even if they claim to have it in stock and ready to ship, you have no guarantee you will receive what you pay for. They will lie to get a sale and then send you an inferior product. Then, when you complain, they will ignore you. I fully expect they will remove this review at some point. Unfortunately for them, I have run a content marketing company for the last 13 years. I estimate they have caused me a loss of around $7,800 from all the units I purchased. If you are wise, you will buy directly from Bitmain as there is little to no use dealing with this company, which also ships its units from China.
Response from BT-MinersMar 20, 2023
Hey Cory, sorry for your experience. Bitmain did delay the shipment of K7, HS3, and KA3. We also made an announcement on our website and through social media. we are giving out coupons for the 4TH downgrade of the K7, call us at 813.820.0668 to get coupon code for that.
nora
ORDER #BT20234516 January 15 order placed . i asked couple of questions and they blocked me after i payed for my miner . still haven't received refund after 2 months of waiting and bt miners is refusing to refund my money . a credit card investigation as been opened against this scamming company Refund my money you scammer.
Response from BT-MinersFeb 20, 2023
Hello Nora, sorry that you are going through this. We do not block customers. Due to the dispute, you open with you have open with your credit card the process will take longer. We don't have your money anymore. We only hope this could have been solved in less ill way. Again, sorry for this we have refunded your payment. if you haven't receive. please contact your bank or give a call to our office, our team will cooperate with you and figuring out where the issue is.
Scott
GIVES GOOD DEAL ONCE THEN RIPS YOU OFF THE NEXT TIME I'm referencing the E9 Pro. It released from Bitmain for $1300 and you were reselling them for $10,000, while other resellers were in the $2k to $3k(reasonable markup). You have since dropped the price down to $4100 but still. I could have bought a few at a decent price. But not at a over a 500 day ROI (without electricity cost.) No I did not buy an E9 from you. I bought from your competitor @$2200 when they were released.
Response from BT-MinersFeb 13, 2023
Hello Scott, sorry that you experience this. How were you ripped off? It is an Jasminer X4-Q 1040M ETH/ETC miner you ordered on January 8th before ETH Merge. If you are talking about the profit reduction after merge, i have to say we feel sorry about this, but we already notified on the product description on the uncertainty about the affect caused by ETH merge. We may offer you some coupon for your next purchase. And also you may email or call us to ask for advices before purchase. I don't think you bought any E9 pro from us, and the 10K E9 pro was a mistake from us. Besides, we actually didn't sold any of E9 pro at this high price. I don't think any of our client got hurt by this of our mistake. Miner price fluctuates a lot with crypto, we just trying to follow the market and provide reasonable price to our client. If you have any other good suggestion, please don't hesitate to email us and let us know. Hope you all the best. BT-Miners
Joseph M.
Poor client service and didn’t rep and warrant their work. They sent me a machine that had a burned hashboard and wouldn’t allow a return. This is after me confirming they would rep and warrant their equipment. I would not recommend using their services.
Response from BT-MinersNov 17, 2022
Hello Joseph, we are willing to work with you. The issue is that you tried to fix and open the miner before contacting us. Breaking the warranty on the miner. That's why we always advised that any issues with the miner contact us immediately.