BT-MinersReviews of bt-miners.com

Worst customer service ever!

Ordered the 2025 Jan batch for Fluminers back in Dec 2024 and it's Feb 19th now and haven't recieved any emails or notifications of delivery status. They give poor communication on updates.

I haven’t received my order, not much for updates either

These people are completely incompetent. I for 3 Kaspa miners with hosting services. The hosting service is 3 months in advance and you renew by month. After repeatedly asking Shauna whether I owed anything because I received zero emails and zero reminders that I need to pay, suddenly I get a notice at the end of November that I'm one month delinquent on all my miners. This is also not true because 2 of the miners I bought in August, so with my 3 month pre-payment I don't owe a damn thing. All the same I paid for all 3 miners for another 2 months and sent Shauna proof of payment. The payment was NEVER EVER credited properly. I tried to renew this month and they tried to charge me again for month per miner, which is bull. To add insult to injury one of my miners has been offline for 2 weeks and there is ZERO sense of urgency to get it running. Don't ever use these people. They're thieves. Update to BT Miners. You are a liar!. I owe you absolutely nothing. I never ever received a single solitary notice. I asked Shauna Waselewski multiple times if I owed money, every time I was told no. In addition I checked my account and I never owed money. There was no bill, there was no notice whatsoever. I checked my spam box, so you BT Miners are liars. bought one miner in july and 2 in August. I paid for each miner for two months in retroactively. The only miner that could be owned more than one month back is the original miner. So using addition. The set up for each miner includes on month. August is 1 month per miner bought in august, and 2 retroactively September and October. I'm finished doing business with you people. Monkeys are apparently running your accounting department. I'm finished. I'm not going to pay you people one cent more. Sell the machines. I'm finished working with you people. You're incompetent

After informing support that my miner wasn’t working correctly and requesting a return, I was either ignored or repeatedly pushed to attempt repairs. For months, they ignored my request or claimed they were "working on it." Eventually, I was told they would not honor their return policy. After being strung along for so long, I now have an expensive paperweight. In addition to these issues, my order was delayed from the beginning. The company missed my order entirely and only shipped it after I reached out multiple times for a tracking number, at which point they reached out to there warehouse. This took a few phone calls to support. Also, although the company appears to be based in the U.S., they actually ship from China, leading to further delays—something to consider if you’re on a tight mining schedule. Bottom line: their support is severely lacking. If you encounter problems, expect poor communication, delays, and an unwillingness to honor their return policies. I would strongly advise against ordering from them.

THIS IS A SCAM THEY STOLE $8000 FROM ME. LIED ABOUT THE ITEM SHIPPED SENT A FAKE TRACKING AND NEVER GOT THE ITEM

Nouvelle expérience, cette fois désastreuse. En réalité cette société n’est pas honnête. Achat d’un DR7 début juillet que j’ai vendu par leur intermédiaire, mais impossible de se faire payer. À ce jour, plus de nouvelle de leur part malgré mes multiples relance. Préférez une autre société. À fuir.

It's been a month and no shipping of my miners I paid over 10 gran for.