B-Stock SolutionsReviews of bstock.com

**Angel was very helpful and professional** We had a complicated issue with the delivery of our order, and the situation took quite a long time to resolve. Angel from B-Stock Mediator helped us throughout the process, followed up on the case, and assisted in getting the delivery issue resolved. We really appreciate her support, professionalism, and communication. Thanks to Angel, the order was finally received successfully. Thank you very much for your help!

Ananda is without a doubt one of the most professional agents I have ever worked with. She is always responsive, knowledgeable, and genuinely willing to help. Her professionalism, communication, and attention to detail make the entire process smooth and stress-free. It’s rare to find someone so dedicated and reliable. Truly a great representative for B-Stock.

On January 2nd, I contacted a B-Stock employee named E.R via Facebook and email to discuss direct-shipped Amazon loads. She directed me to sign up for their website, which I did. She had told me they had an Amazon site based in Scotland. I asked if these were direct shipped loads and she confirmed they come directly from Amazon. The site is EDI4. EDI4 comes out of Dunfermline KY11 8ST. I asked if I could handle the freight. She responded that it is not possible. She sent me a sample site manifest, which confirmed it was EDI4. On February 6th, 2026 I confirmed I wanted two loads. They invoiced me at 15% of retail. A2Z45575 - £14,039.85 A2Z45574 -£13,850.85. Base cost before VAT and freight. On February 10th she had mentioned the truckload was being lotted which is an odd term to use for our industry. We officially sent payment for the loads on February 20th, 2026. We received the loads, and on March 1, 2026, I messaged her asking if they had processed them—meaning, had their employees or someone else touched them. The manifests she provided for these two loads were again from EDI4, based in Dunfermline, KY11 8ST. I was previously reassured that these are picked up and shipped directly from that site. The loads we received came from a 3PL facility based in Bonnybridge not EDI4 as we were told. A clear misrepresentation of the entire load. Over the course of the next month I had purchased four EDI4 loads from their auction completely different from their this direct ship program they sold to me at 15%. Those four loads ( A2Z47415, A2Z46856, A2Z46810, A2Z46077) came out to a total retail of £140,007.00, total cost of £8,057.00 putting the retail at 5.75%. They charged me 15% for the same product on the exact same site. Overcharging me by over £17,000.  I had contacted Estelle about this, and she said she would pass it on to her colleagues. I followed up and she told me to contact customer service so I did. They then put me in touch with a mediator, who told me that since I did not dispute the matter within 5 days there was nothing they could do.  Again they clearly misrepresented the load as a direct, raw load from Amazon's facility EDI4 and clearly charged me almost 3 times more than their average hammer price on their auction loads. I lost over £16,000 due to this.

B-Stock is clearly a scam, I bought a mobile auction from one of their vendors which cost me 18000$ and I talked to their customer service manager named Jacob who ensured that in any case the supplier gives me wrong stock or not as described stock B-Stock will help me recover my money back but in reality the opposite happened. When I received the stock 50% of the phones were heavily damaged and some were lock and when o called B-Stock they weren’t answering my calls but when I got a hold of them they clearly told me that there is nothing we can do and that same guy Jacob told me that my job is to say no to any disputes that come to me I’m actually the gate keeper so that means I was scammed and B-Stock was a part of that and this was a planned scam.

I have been working with bstock for the last 6 years, and unfortunately they really do not care about buyers. If you have problems with a carrier that you didn't choose, they dont hold them accountable, they let the buyer suffer the loss. They really could not care less about buyers.

Their customer support was great, fast and efficient.

I want to give a huge shout-out to Ananda from the Buyer Assistance Team! She was incredibly helpful and professional in resolving my issue and assisting with my order cancellation. The customer service at B-Stock is top-notch, and it's great to work with a team that truly understands and supports their buyers. Thank you, Ananda!

I called because I was having payment issue and also issue with bidding and Ananda was great! She took care of me and she super nice. Great customer service I appreciate her for what she did and I appreciate her energy!