Returned and overstock inventory represents a $500 billion a year problem for retailers and implementing an efficient and outside-of-the-box solution is a must in today's competitive environment. By combining technology with data-driven methods, B-Stock is revolutionizing how organizations approach their excess merchandise.
B-Stock Solutions (bstock.com) has 486 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
Also known as
bstock.com
Website
bstock.com
Category
Malls & Marketplaces
Location
San Mateo, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 57% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I'm solving a problem with an order from January!!! With two mediators. We've worked out some kind of refund but so far no action from the company. Terrible. It's costing me a lot of effort, time and mental exhaustion.
Response from B-Stock SolutionsJul 14, 2026
We're very sorry for the frustration this experience caused. We understand how exhausting it can be when a dispute takes much longer than expected, and we apologize for the time and effort it took to reach a resolution.
We can confirm that your dispute was resolved recently. While most disputes are resolved much more quickly, this seller handles a very high volume of orders, and unfortunately, their dispute process can take longer than we'd like.
We appreciate your patience throughout the process and your feedback. We'll continue working to improve the experience and reduce delays wherever possible.
TV
tamar V.
Best In Customer Service Award
Best In Customer Service Award
Response from B-Stock SolutionsJul 14, 2026
Thank you for your 5 star review! We're honored by your kind words. Providing excellent customer service is our top priority, and it's wonderful to know our team made such a positive impression. We truly appreciate your support and look forward to assisting you again in the future!
JH
Jamie H.
Never got my delivery
I ordered my first order with b-stock. The tracking said my order was delivered but it was never delivered to my address.
Response from B-Stock SolutionsJun 23, 2026
Thank you for sharing this, and I'm really sorry your first experience with us started this way. A tracking status showing delivered when nothing arrived is genuinely frustrating, especially on your very first order. I'm glad our team was able to connect with the carrier and get this sorted out—your delivery should be on its way to you tomorrow. We appreciate your patience and hope the rest of this experience is a much better reflection of what B-Stock is about.
AD
Adam
Trash and garbage if you want to lose…
Trash and garbage if you want to lose money go ahead and make a purchase they will send you trash goods and guess what you can’t dispute the purchase I mean you still can but nothing will happen
It’s up to you !!!!!!!!
Response from B-Stock SolutionsJun 23, 2026
Thank you for sharing your experience, and I'm sorry to hear you're feeling this way about your purchase. We've reached out to gather more details so we can take a closer look at what happened.
I do want to offer some context: B-Stock has been helping entrepreneurs and resellers grow their businesses for over 15 years, and our mediation team takes disputes seriously. Our mediators are trained and work directly with sellers to evaluate each situation and work toward a fair resolution. Not every dispute results in a refund, and we understand that outcome can be incredibly frustrating, but each case is reviewed carefully based on the evidence provided by both sides.
We'd genuinely like to understand your situation better, and we appreciate you giving us the chance to look into it.
MJ
MJ
BStock mediators forward false statements that protect seller from failing to deliver goods
We have a claim for a transport from Amazon DE that came with the most expensive products missing (smartphones, smartwatches, headphones, earbuds) and account for more than 60% of the market value of that transport.
We already had 4 transports with the same issue last year which BStock said they won't do anything because they were brought up too late.
Now, we bought another transport, had the same exact issue, brought up the issue on the day of delivery, the reply?
Taylor from the mediation team said:
"Manifest is provided for reference only and not a guarantee of items received. Buyers should not expect 100% accuracy"
And more importantly passed on this message from Amazon:
"This order was a truckload of unsellable inventory shipped from the warehouse. Unless we have sent the wrong pallets, we can't see how pallets or items would be missing. Having very strictly controlled and audited warehouse processes, this is generally not possible."
However, on all the Amazon EU listings on BStock, you will find this:
"There might be a 5% variance in the value, unit count, and/or condition listed below. Disputes within the declared variance will not be accepted."
So Amazon's statement is completely false and misleading, that it is impossible in an Amazon warehouse for items to go missing (especially when in Ajax Ontario, Canada, they uncovered a fraud ring of their own employees that stole over $2 million worth of items in a 2-year period). After I have proved their statement is false, now they are trying to say that from the 16 pallets only 6 look tampered, when we of course claimed all were.
All the pallets and boxes that come from Amazon EU are unsecured, there is nothing stopping anyone to open the box, take what is expensive and reseal it. Besides that, they are all multiple times retaped, ripped, bashed in, and overall poorly packed.
If you are reading this, I am going to let you decide if you think this is a mediation process, or just an attempt to shield the seller (Amazon EU) from any responsibility whatsoever, from them multiple times failing us after we've been purchasing transports for them for over 6 years. If BStock was a mediator in this, they would have themselves called the claim that "items missing from pallets is not possible" false before forwarding it to us.
For anyone thinking to buy Amazon EU transports, just know if they have failed to deliver the goods advertised in the manifest, you will get the same experience as we are, a world of stress and misleading and false statements about how the auctions are operated, and thousands of euros potentially lost.
We are awaiting on a reply from our last email and it has been more than a week (but if you fail to reply to their email within 5 days they say "Regrettably, if we do not hear back from you by the deadline, your dispute will be closed with no further action.") I really wonder why the seller doesn't have the same limit as the buyer.
Response from B-Stock SolutionsJun 23, 2026
Thank you for taking the time to write this out in such detail, and I'm sorry this has been your experience, particularly after six years of purchasing Amazon EU transports through our platform. That history matters, and I understand why this situation feels especially frustrating given the pattern you've described.
Our mediation process is designed to be a fair evaluation of both sides, and I can see why the response you received felt one-sided rather than balanced. That's not the experience we want anyone to have, and your feedback about how this was handled is something we take seriously.
Thank you for giving us this feedback to provide to the seller so we can improve this experience.
JA
Jaume
I bought 32 pallets
I bought 32 pallets, paid for them, and a few days later they sent me a message apologizing, saying that my purchase had been cancelled due to an error in the listing on their website.
After several days of sending emails and trying to contact them so they can refund my money, I still haven’t been able to do it through any channel: not through chat, which doesn’t work, not by email, and not through customer support.
This platform is rubbish. No goods and no money. A truly terrible experience with them.
Response from B-Stock SolutionsJun 23, 2026
I'm really sorry, this is not the experience anyone should have, especially after committing to a purchase that size. The cancellation was caused by a duplicate order error on the seller's end, which meant the inventory simply wasn't there anymore. That part is frustrating enough on its own, but not being able to get through to us on top of it makes it so much worse. I want you to know we are available and answering across phone, email, and chat. Chat is always the best way to get hold of us.
AA
Achraf A.
Non sto ricevendo assistenza
Non sto ricevendo assistenza, è più di un mese che contatto ma nessuno mi risponde, quando dovevo acquistare rispondevano subito ora non rispondo più….
Voglio essere contatto da un assistenza clienti e trovare una soluzione.
Response from B-Stock SolutionsJun 23, 2026
Thank you for reaching out, and I'm sorry to hear you've felt unheard during this process. I can see that our team has been in contact with you and sent a response as recently as June 22nd—please check your inbox, including your spam or junk folder, as it may have landed there. We want to make sure you have what you need, so if you're still having trouble, please don't hesitate to reach back out and we'll make sure someone connects with you.
Grazie per averci scritto, e ci dispiace sapere che ti sei sentito ignorato durante questo processo. Possiamo vedere che il nostro team è stato in contatto con te e ha inviato una risposta il 22 giugno—ti chiediamo di controllare la tua casella di posta, inclusa la cartella spam o posta indesiderata, poiché potrebbe essere finita lì. Vogliamo assicurarci che tu abbia ciò di cui hai bisogno, quindi se hai ancora difficoltà, non esitare a contattarci di nuovo e ci assicureremo che qualcuno ti risponda.
EL
Elian
I've worked with alot of agents in b…
I've worked with alot of agents in b stock I had issues and it was resolved i like the costumer service there but last time I had a problem with my order my guy Brandon handled it he's genuine this guy is very genuine and honest about his job he gives words he commits to it the experience with him really positive really was different thank you Brandon
Response from B-Stock SolutionsJun 1, 2026
Thank you for taking the time to share this—Brandon is going to love hearing it. There's a real difference between someone who just resolves an issue and someone who actually follows through on what they say, and it sounds like he delivered both. We're proud to have him on the team, and we'll make sure he sees your kind words. Thanks for sticking with us through the bumps along the way.
