B-Stock SolutionsReviews of bstock.com

Response from B-Stock SolutionsAug 7, 2024

This response was translated to Spanish using Google Translate, sorry for the mistakes, ¡Muchas gracias por tu maravillosa reseña! Nos alegra saber que Eder pudo ofrecerte una experiencia excepcional durante tu llamada telefónica. Es genial saber que la calidad de la comunicación, el profesionalismo y las soluciones rápidas superaron tus expectativas. Agradecemos sinceramente tus amables palabras y estamos encantados de que los esfuerzos de Eder hayan tenido un impacto tan positivo. Tu retroalimentación es invaluable para nosotros y sirve como una gran motivación para nuestro equipo. Gracias una vez más por tomarte el tiempo para compartir tu experiencia. Esperamos poder asistirte en el futuro y ofrecerte el mismo alto nivel de servicio que recibiste de Eder.

Response from B-Stock SolutionsAug 6, 2024

Thank you for your feedback and for providing additional information. I’m sorry to hear about your experience with the Beats headphones. We strive to be transparent about the condition of the products listed on our platform. The auction you won included a “condition” link at the bottom that details what you can expect based on the condition. The Beats auction you won was listed as C/D condition, meaning the items are generally in poorer condition, with possible issues such as scratches, dents, or broken parts. Here’s the definition from our grading scale: Grade C/D: "Grade C/D lots are member returns or warehouse displays that fall below the A/B Grade standard. Items may be heavily scratched and/or dented, have missing or broken parts, and be non-working." I’m genuinely sorry if the products did not meet your expectations, but the condition of the product received did meet the conditions listed for the auction. This is why the dispute based on the condition was denied. However, a pro-rated refund for the missing item was provided earlier this week, once the mediation process was completed. In the future, I recommend checking for auctions listed under A/B conditions, like-new, overstock, or used-good, which might better suit your needs and expectations. Thank you for bringing this to our attention, and please don’t hesitate to reach out if you have further questions or need additional support.

Response from B-Stock SolutionsJul 29, 2024

I’m truly sorry to hear that you feel this way, and I understand your frustration. We strive to maintain transparency and provide a trustworthy platform for all our users. We’ve requested additional information in early August 2024 to better understand the issues you encountered, as this will help us address any concerns you might have had. Unfortunately, we did not hear back and are unable to research further. Please know that we take such feedback seriously and are committed to resolving any problems. Rest assured, we are not a scam company. In fact, many of the largest retailers in the U.S. conduct business through our platform, which reflects our commitment to building a platform that is trustworthy. We've also been in business for over 15 years. We have our headquarters in California with 3 other offices around the United States. If you’re open to it, please reach out to us directly at [email protected] or use our chat and phone support options so we can work towards resolving your concerns. We hope to have the opportunity to make things right.

Response from B-Stock SolutionsJul 29, 2024

Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you’ve consistently been pleased with your experience and feel confident doing business with us. Your continued support and positive feedback mean a lot to us. We’re committed to maintaining the high standards that have earned your trust and look forward to serving you well into the future. If there’s anything more we can do for you or if you have any suggestions, please don’t hesitate to let us know. Thank you again for your kind words!

Response from B-Stock SolutionsJul 25, 2024

I’m truly sorry to hear about the difficulties you’ve faced with your orders and the frustration it has caused. Your feedback is very concerning, and we understand how important it is to have a smooth and reliable purchasing experience. We apologize for the issues you encountered with both the watches and the Google Pixel Tablets. It’s clear that your expectations were not met, and we regret the inconvenience you experienced with getting refunds and the lack of response from the seller. We take these matters seriously and are committed to improving our platform. We work diligently to identify and remove sellers who do not meet our standards, and your feedback will help us address these issues more effectively. For a more reliable purchasing experience, we recommend considering well-established retailers like Best Buy, Amazon, Costco, or Target, who have a proven track record of delivering a better experience. If you have any further concerns or need additional assistance, please do not hesitate to contact our customer service team directly at [email protected], or use our chat and phone support options. We are here to help and want to ensure that your concerns are resolved. Thank you for bringing this to our attention, and we appreciate your patience as we work to improve our services.

Response from B-Stock SolutionsJul 25, 2024

Thank you for sharing your experience with us again. We're truly sorry to hear about the challenges you faced. I recognize this is your second review this month about B-Stock over the same issue. We requested additional information on the last review so we could research this further, but did not receive a response. We will request it again so we can properly research and respond. From a high level though, B-Stock is the intermediary between our buyers (you) and our sellers who sell their products on the platform. Refunds do not usually take this long so we'd like an opportunity to research your issue. Please get in touch with our customer service team at [email protected] so we can assist you in finding a seller on our platform that better meets your needs and expectations. We want to ensure you have a smooth experience.

Response from B-Stock SolutionsJul 25, 2024

Thank you for the fantastic 5-star review! We're delighted to hear that you find our browsing experience easy and appreciate the addition of more payment options. We strive to make our platform as user-friendly and convenient as possible. Your positive feedback motivates us to keep improving and offering the best possible service. If you have any suggestions or need further assistance, please feel free to reach out. Thank you again for your support!

Response from B-Stock SolutionsJul 25, 2024

I’m truly sorry for the delay and frustration you've experienced regarding your refund. We understand how important it is to resolve these issues promptly. Our Director of Customer Service has sent you an email as a follow up as well. Yusen, the trucking company, had undergone some changes, which unfortunately delayed them in processing your refund. However, the $116 refund has been applied to your B-Stock account around June 24. You can use these funds towards other orders at your convenience. If you prefer to have the funds transferred to your bank account instead, please contact our customer service team directly via phone, chat, or email at [email protected]. They will be happy to assist you with initiating the transfer and ensuring that your needs are addressed promptly. We apologize again for any inconvenience this has caused and appreciate your patience. Thank you for bringing this to our attention, and we look forward to resolving this matter for you.