B-Stock SolutionsReviews of bstock.com

Response from B-Stock SolutionsJul 1, 2024

Thank you for reaching out and I apologize for the delay in our response as we've had some transition. Thank you for providing us your name, email, and phone number. Upon review of our ticketing system, orders, and customer database, I was not able to find any orders, interactions, or user information based on the information you provided us. Please reach out to [email protected] if you feel this is incorrect so we can try to correct the situation. It has been almost 2 months and it doesn't appear you have reached out to us concerning your order, and we aren't able to verify this is even a review about B-Stock.

Response from B-Stock SolutionsJul 2, 2024

Thank you for sharing your feedback with us and apologize for the delayed response as we transitioned responsibilities. We are sorry for the issue with bidding on our platform. Maintaining a reliable and fair bidding environment is paramount to us, and we regret that you encountered disruptions due to a hosting solution issue out of our control. To address this issue, auctions affected by the issue were extended by 2-3 hours to ensure fairness and give all participants a chance to bid effectively. We understand the frustration this may have caused and apologize. At B-Stock, we prioritize the integrity and trust of our platform. We assure you that steps have been taken to prevent such occurrences in the future, as we strive to provide a seamless and transparent auction experience for all our users. We appreciate your understanding and patience in this matter. Should you have any further concerns or need assistance, please don't hesitate to contact us directly. We value your feedback and are committed to continuously improving our services.

Response from B-Stock SolutionsJul 29, 2024

I’m very sorry to hear about your disappointing experience with our auctions. We understand how frustrating it can be when items don’t meet your expectations, and I apologize for the delay in our response due to recent changes in our team. We had requested additional information to investigate the issues you encountered, but we didn’t receive a response. Without additional details (Name, order number, email), we are unable to review the specific auctions in question or address any potential discrepancies. Please be assured that the auctions on our platform are sourced from the retailers as specified, including those from Amazon’s DE inventory. Items listed should accurately reflect their conditions and origins. If you received items that do not match the auction descriptions, we encourage you to use our dispute process to seek a resolution and potentially recover some of your funds. We recommend carefully verifying the conditions listed in the auctions and, if there’s a discrepancy, you can reach us via our dispute process for assistance. We appreciate your feedback, as it helps us work towards improving our platform and services.

Response from B-Stock SolutionsAug 7, 2024

Thank you for sharing your feedback. We sincerely apologize for the condition issues you experienced with your recent "A/B" condition auction. We understand how disappointing it would be to receive salvage condition goods when you were expecting better quality. We also want to apologize for the delay in our response. We’ve recently undergone some changes in responsibilities, which affected our response times. However, your feedback is important, and we are working hard to address these concerns. We recommend exploring other conditions like "Like-New," "Used-Good," or "Returns" for a more reliable quality experience. Each auction's condition is set by the seller’s facilities, and while "A/B" condition should generally meet certain standards, variability can occur. We use this type of feedback to address it with our sellers. We hope our mediation team has been able to assist you in resolving this issue and recovering some of the funds. If you haven't yet received a resolution, please reach out to us directly at [email protected] for further assistance. Your feedback is invaluable and will help us work with our sellers to improve the quality of our auctions. Thank you for your patience and understanding.

Response from B-Stock SolutionsAug 7, 2024

Thank you for sharing your experience, and I’m truly sorry for the frustration you’ve encountered. I apologize for the delayed response due to changes in our responsibilities. It’s important to clarify that we are not a scam company. B-Stock has been operating for over 15 years. We work with many major retailers who use our platform to sell overstock, returns, and other liquidation products. Our goal is to provide a reliable service for businesses, large and small, and we take feedback like yours seriously to improve our processes. Regarding your situation, we understand how upsetting it must be to have your order canceled and to face communication challenges. We aim to assist you in recovering any funds and resolving the status of your unshipped orders. We hope you’ll give us another opportunity to serve you better. If you have any further questions or need assistance, please reach out to us directly at [email protected] or through our customer support channels.

Response from B-Stock SolutionsJul 1, 2024

Thank you for reaching out and I apologize for the delay in our response as we've had some transition. Upon review of our ticketing system, orders, and customer database, I was not able to find any orders, interactions, or user information based on the information you provided us. Please reach out to [email protected] if you feel this is incorrect so we can try to correct the situation.

Response from B-Stock SolutionsJul 11, 2024

I'm truly sorry to hear about your experience and the frustration it has caused. I also want to apologize for our delayed response here as we went through some transition and some review sites got lost in the mix. At B-Stock, we strive to provide excellent customer service and uphold our commitments to our users. We take your concerns seriously and would like to understand more about the issues you faced. We attempted to gather more information from our end to address your concerns but have not heard back. Please reach out to us directly at [email protected], or feel free to call or use our live chat feature on bstock.com. We are committed to resolving any outstanding issues and ensuring your satisfaction. Your feedback is invaluable to us, and we apologize for falling short of your expectations. We genuinely want to make things right and improve your experience with us.