brylanehomeReviews of brylanehome.com

My wife ordered me a beautiful queen sized (order 40054458397) bedspread. The bedspread we received was labeled "Queen", but it was not. It was much larger than the other two queen sized we have ordered from the same company. (We believe they sent a California queen, which is entirely unsuitable.) Unfortunately, we are both elderly and disabled, and it took us a painful long time to discover the size was entirely too big.

I bought pink Blush vintage lace curtain, thought I'd get what the picture showed but it was just a panel, paid about as much for shipping as what it costs, very disappointed, the curtain is nice just not what I expected!

Having ordered from BrylaneHome in the past I hadn’t put much thought into having a poor experience but I was wrong. After placing an order for bedding on Jan 14, 2015, I received a confirmation email followed by a processing email two days later with a tracking number but no information as to delivery company. After following the transit link, I saw a label was created but no pick therefore no item being delivered, I had to call to customer service to only be given the delivery company & a different transit location tracking number, after 3 more calls with Brylane Home & 1 call with Fed Ex to which I was informed that no package was ever picked up. The customer service with Brylane Home promised the package was to be delivered on Monday, no wait, Wednesday, Thursday & finally on Saturday… this led me to call Fed Ex to which I was informed that the label was created but never picked up. I have now contacted my CC company to dispute the purchase.

I wish I had read the reviews before buying from them. I cancelled my order 1 minute through their customer service who had to send my request to someone else. I didn't realize they would charge $24 for shipping. That is my own fault for not paying attention. However, once they got back to me 8 hours later, they said it's in "processing" now and can't be cancelled in their system. This is total BS. I'm sure they will try to charge me for return shipping. I'm so upset with them. I've never had someone not let you cancel an order, especially when done so quickly after placing the order. Do yourself a favor and avoid them at all costs. Obviously, I will never buy from them again and I will warn everyone I know not to do business with them!

This is the absolute worst company. Please do yourself a favor and avoid. I received a defective/damaged item this past November. When I reached out for a refund they wanted to issue me a gift card. I refused because the item was damaged and call me crazy but when a customer receives a damaged product I feel the vendor should honor their “fast and easy refund” policy and issue a full refund for damaged merchandise. That should include refunding the original shipping charge. When I elevated the matter they agreed to issue me a partial refund (they did not want to refund the original shipping charges). At the end of the day they agreed to issue me a full refund but never did it. When I filed my claim with PayPal, they told PayPal they offered me a refund and I rejected it, which is shifty. I rejected the partial refund only. I am now out $47.37 and no product. I'm at a loss as to what to do now.

I'd give them less than 1 star if I could. I ordered a table and when I opened the box, I saw it was damaged. I won't go into all the details of the people I talked to, but the gist of it is: even if a heavy item is DAMAGED, they won't pay or reimburse you to ship it back to them. My options were: get 50% off the table or send it back at my cost. With either option, I am out money for something that was DAMAGED! I complained to the BBB and received the same response from the company.

I wish I could give no star. I ordered 2 sets raspberry bath mats and one grape. When they came they were towels. I returned them. Reordered them and ordered 2 sets of cayenne color mats. Today I received them and guess what they were all towels. They won't refund my full amount they are still charging me for the shipping. They have incompetent fools for warehouse workers and customer service reps. You can't get anything out of them the reps all have a script they go by. I'm returning my Brylane credit card to them and they can stick it where the sun doesn't shine. I will never buy another item from that place. I hope they go bankrupt.

Ordered a Pop-Up Xmas Tree that was delivered - not what was advertised and was dirty. I returned the item via UPS (my cost 1/2 the price I paid for the item) Received by Bryland on Nov 20th - It is now December the 21st and no word from Bryland - contact by telephone is almost impossible and customer service is a joke.