Bryan AnthonysReviews of bryananthonys.com

Response from Bryan AnthonysSep 21, 2026

Hi There, We know this review was posted some time ago, but we still wanted to take a moment to thank you for sharing your experience and, especially, for updating your review after we were able to resolve the issue. We’re sorry again for the frustration caused when the original package showed as delivered but wasn’t received. We understand how disappointing that must have been, especially since the ring was intended as a birthday gift for your sister. We’re glad we were ultimately able to help and resend the item, and we truly appreciate you giving us the opportunity to make things right and updating your rating to reflect the resolution. Thank you again for your patience and for giving Bryan Anthonys another opportunity. Your feedback continues to help us improve how we handle situations like this.

Response from Bryan AnthonysSep 21, 2026

Hi There, We know this review was posted some time ago, but we still wanted to take a moment to acknowledge your experience. We’re truly sorry that your necklace arrived broken, especially after this was already your second purchase with us. We can understand how disappointing it must have been to receive a piece you were excited about in that condition, particularly after having already experienced an issue with a previous purchase. While we’re glad you appreciated the concept and design, we’re sorry that the quality and condition of the necklace did not meet the standard you expected from us. That is not the experience we want for our customers. We’ve sent a request for information through Trustpilot so we can locate your order and learn more about what happened. If you’re able to provide the requested details, we’d genuinely appreciate the opportunity to revisit this and see how we can help make things right. Thank you for sharing your feedback and for giving Bryan Anthonys the opportunity to address your concerns.

Response from Bryan AnthonysSep 21, 2026

Hi There, We know this review was posted some time ago, but we still wanted to take a moment to acknowledge your experience. We’re truly sorry to hear how disappointed you were with the “Pause” Necklace, especially knowing that you purchased it to replace a necklace you had loved and worn for several years before losing it while traveling. We can understand why you would have expected the new necklace to feel like a meaningful replacement for something that had been such a trusted piece. We’re especially sorry that the chain, pendant color, and overall quality left you feeling that the necklace was not comparable to your previous one. We appreciate you sharing those specific concerns rather than simply walking away from the experience. We’ve sent a request for information through Trustpilot so we can locate your order and learn more about your purchase. If you’re able to provide the requested details, we’d genuinely appreciate the opportunity to revisit your experience and see if there is anything we can do to make things right. Thank you for sharing your honest feedback. We’re sorry we didn’t deliver the experience you expected, particularly as a returning customer.

Response from Bryan AnthonysSep 21, 2026

Hi There, We wanted to take a moment to acknowledge your feedback and the experience you had with us. We’re truly sorry to hear about what happened with the “I Am Enough” Bracelet, especially knowing that you purchased it as a special gift for your daughter. We can understand how disappointing it must have been to see the bracelet tarnish after only a couple of months of wear and for your daughter to no longer be able to enjoy it. We’re also sorry that when you initially contacted us, our response focused on the 30-day return period rather than taking the time to better understand what had happened with the product. We understand from your review that you felt your concerns weren’t heard or taken seriously, and we regret that experience. We’ve sent a request for information through Trustpilot so we can locate your order and revisit the situation. If you’re able to provide the requested details, we’d genuinely appreciate the opportunity to learn more and see if there is a way we can make this right. Thank you for sharing your honest feedback. We’re sorry we didn’t provide the level of care and attention you deserved when you first reached out.

Response from Bryan AnthonysSep 21, 2026

Bonjour, Nous sommes récemment tombés sur votre avis et nous tenions à vous répondre personnellement. Nous sommes sincèrement désolés d’apprendre que vos bijoux se sont ternis aussi rapidement. Nous comprenons parfaitement votre déception, surtout lorsque l’on choisit un bijou en espérant pouvoir le porter et en profiter longtemps. Ce n’est certainement pas l’expérience que nous souhaitons offrir à nos clients. Nous avons envoyé une demande d’informations via Trustpilot afin de pouvoir retrouver votre commande et mieux comprendre ce qui s’est passé. Si vous pouvez nous transmettre les informations demandées, nous aimerions vraiment avoir l’occasion de revoir votre situation et de voir comment nous pouvons vous aider. Merci d’avoir pris le temps de nous faire part de votre expérience. Même lorsque les commentaires sont difficiles à recevoir, ils nous donnent l’occasion de mieux comprendre ce que vivent nos clients et de continuer à améliorer nos produits et notre service. L’équipe Bryan Anthonys