Bryan AnthonysReviews of bryananthonys.com

Response from Bryan AnthonysSep 16, 2026

Hi Diane, We’re truly sorry to hear about your experience with your Gold Sand Dollar Necklace (Sea Seeker Pendant Necklace). We understand how special this piece was to you, especially since it brought back such fond memories of your mom and was purchased as a meaningful 60th birthday gift to yourself. We’re especially sorry to hear that the chain tarnished after about six months of wear. We understand how disappointing that must have been, particularly when you purchased the necklace expecting it to be something you could enjoy for years. While factors such as moisture, perspiration, lotions, perfumes, makeup, and other chemicals can affect the finish of plated jewelry over time, we understand that this does not take away from your experience or the expectations you had when you made your purchase. We’d genuinely appreciate the opportunity to make this right. Since you’ve provided your customer information, we’ll be reaching out directly to review your order and the condition of the necklace and see how we can best assist you. Thank you for giving us the opportunity to address this with you. We’re truly sorry for the disappointment and hope we can turn this experience around.

Response from Bryan AnthonysSep 17, 2026

Hi Richard, We’re truly sorry for the frustration and confusion surrounding your order and the 20% offer. We understand how disappointing it would be to expect a discount shown on our website and then not see it reflected on your purchase. We also apologize that our previous responses did not directly address your concern about the 20% discount and instead focused on a separate 50% offer for a future purchase. We can understand why that would have left you feeling that your original concern wasn’t being properly addressed. We’d genuinely appreciate the opportunity to look into what happened with your order and the 20% offer. We’ve just requested your order information through Trustpilot so that we can identify the purchase and review the details more closely. We hope you’ll provide the requested information so we can investigate what happened and, if appropriate, work toward a resolution. We’re sorry again for the experience and for the frustration this caused.

Response from Bryan AnthonysSep 17, 2026

Hi There, Thank you for taking the time to share your honest feedback with us. We’re glad to hear that the return process itself was easy, but we’re sorry that the overall experience felt more “middle of the road.” We completely understand your frustration with having to cover the return shipping cost, especially when you decided the piece simply wasn’t the right fit for you. We also understand how disappointing it can be when that cost comes out of your refund. We’re also sorry that the refund took longer than expected. While returns can take some time to be received and processed, we recognize that waiting from your original purchase in December until your refund was completed in January was frustrating. Your feedback about making the overall cost structure clearer and avoiding unexpected-feeling fees is genuinely appreciated. We’ll continue to keep this in mind as we work to improve the experience for our customers. We’ve also just requested your order information through Trustpilot so we can take a closer look at your specific experience and better understand what happened. We’d appreciate it if you could provide those details so our team can review everything. Thank you again for giving Bryan Anthonys a try and for sharing your feedback with us.

Response from Bryan AnthonysSep 17, 2026

Hi There, We’re truly sorry for the frustration and uncertainty you experienced with your order, especially during the holiday season and when the necklace was intended as a gift for your wife. We understand how upsetting it is to see a shipment appear to be stuck in transit while receiving changing delivery estimates. We also apologize if our previous updates left you feeling like you were being given the run-around rather than receiving clear and reliable information about your package. We take concerns about communication and shipping seriously, and we’re sorry that your experience left you feeling that we didn’t care about resolving the issue. That is certainly not the experience we want for our customers. We’ve requested your order information through Trustpilot so we can identify the order and review what happened with the shipment and the communication surrounding it. If you’re able to provide those details, we’d appreciate the opportunity to look into this more closely. Thank you for bringing this to our attention, and we’re sincerely sorry for the frustration this caused.

Response from Bryan AnthonysSep 18, 2026

Hi There, We’re truly sorry to read about your experience, especially regarding the delay with one of your items and the difficulty you had reaching our customer service team. You placed your order expecting delivery within the timeframe provided, and we understand how frustrating it must have been to see that one of your items had not shipped while also having to contact us multiple times without receiving the timely follow-through you were promised. We sincerely apologize. Although this review is from December 2025, we don’t want to overlook the experience you had. We’ve reached out privately to request your order information so we can locate the order and review what happened. We would genuinely appreciate the opportunity to look into this for you and see if there is anything we can still do to make things right. We hope you’ll respond to our outreach so we can assist you directly. Again, we’re very sorry for the frustration and disappointment this experience caused.

Response from Bryan AnthonysSep 18, 2026

Hi There, We’re really sorry to hear about your experience with the three Pause Necklaces. Knowing that you purchased them specifically for a sisters’ weekend makes this especially disappointing. These weren’t just three pieces of jewelry — they were meant to be a meaningful reminder of time spent together, and we understand why it was upsetting to see all three tarnish after just a few months. We’re glad to hear that our team was kind and helpful when you contacted us. At the same time, we completely understand your frustration with being offered 20% off another purchase when the original necklaces hadn’t held up the way you expected. We can appreciate why you wouldn’t feel comfortable making another purchase under those circumstances. Although your review is from October 2025, we wanted to personally reach out rather than let your experience go unanswered. We’ve contacted you privately to request your order information so we can find your purchase, take a closer look at what happened, and see if there’s anything we can do to make this right. We’re genuinely sorry that a gift intended to celebrate your relationship with your sisters became a disappointment. We hope you’ll respond to our message so we have the opportunity to help.

Response from Bryan AnthonysSep 18, 2026

Hi There, We’re truly sorry for the frustration and worry this experience caused. We understand how upsetting it must have been to place an order, see the USPS tracking stop moving for days, and then have to contact us multiple times without getting the resolution you were hoping for. We completely understand how frustrating and concerning it must have been to have already paid for your order and then continue waiting without receiving it. We’re sorry that the experience and our communication left you feeling uncertain and disappointed. We’re sorry that our communication during this process left you feeling that your concerns weren’t being properly addressed. You should never have been left wondering whether your order or your money was simply lost. Although this review is from October 2025, we didn’t want to leave your experience unaddressed. We’ve reached out privately to request your order information so we can locate the order, review what happened, and see if there is anything we can still do to make this right. We sincerely apologize for the frustration and uncertainty you experienced, and we hope you’ll respond to our outreach so we can assist you personally.