Bryan AnthonysReviews of bryananthonys.com

Very middle of the road. The shipping wasn’t super fast. I got the product and simply didn’t like it when I tried it on. The return process was easy, but I had to pay for the return shipping, which was kind of crappy. So, my refund was less $10. I guess Amazon has me spoiled. I don’t like to be nickel and dime-ed by fees. Just build those costs into your product pricing, please. I was billed for the product on 12/12 and it’s 01/09 and I just received my refund. They aren’t super quick, but that’s expected with a smaller company, I suppose?

I ordered a ring for my sister's birthday, and although the tracking shows it was delivered, she never received it. When I contacted the company for help, they placed the responsibility on me to resolve the issue. Since they handled the shipping, I expected them to take more initiative in helping track down the missing package. I'm so disappointed. UPDATE: They ended up helping me and resent the item I purchased. I have changed this from 1 star to 3.

Love the designs but like many others said the quality is terrible. I bought the high low necklace in silver and gold. The silver is supposed to be nickel but that only applies to the chain and not the charm which scratches easily and has turned yellow and is peeling

Love the earrings and necklace I got, but the clasps are cheaply made. The backing of one of the earrings came off first day I wore them and thankfully I caught the earring before it got lost, but considering the price I didn't think that would happen. I'm just using different backings from other earrings I own, but that shouldn't happen to brand new earrings. Maybe mine were just defective and it won't happen to others! I love the actual hoops though. Also, the clasp on the necklace is cheap too and really hard to operate. Again, I love the actual jewelry and am dealing with it, but the faulty backing and clasp is kind of annoying. I'll probably just get some backings and clasps on amazon switch them out.

I was just disappointed that the metal holding the pearl to the bracelet links was not very strong and caught on clothes, one time it caught and I didn't see it come loose and I lost my braclet.

I have nothing to say really. I fell on it looking for something for my daughter because her cancer has recurred. Hoping the bracelet will inspire her.

Love the jewellery but worn mine for the first time in the heat and it’s turned my neck green. Not happy with that considering the price - It’s not like it’s Accesorize or Claire’s Accesories price wise

I rarely write reviews but will make an exception because I hated the experience buying from Bryan Anthonys. Reading the reviews now, I find it disrespectful that 16+ reviewers refer to a misleading / lack of transparency around TOTAL costs incurred. BA's stock response is shameful - completely avoiding their customers' consistent feedback "nothing is hidden... stay healthy :)". This is the process I experienced: 1. BS use Facebook to target adverts from their (USA) business to Customer here in UK. In this case my wife likes a piece. 2. Everything is displayed as if its seemingly a local UK business (prices displayed in local currency £ etc, quick delivery times). 3. When you go thru the order process the fact that its coming from overseas is not fully transparent. (Subsequently they have added a small print about not being liable for taxes). 4. They let you click thru multiple screens to get you committed toward purchase before suggesting you really ought to pay the fastest (most expensive) shipping method to ensure arrival on time (particularly in the run up to a public holiday). (As it turns out one of the cheaper method included taxes - just not the option they highly recommend in large print on the website). 5. DHL then advise you of a Tax bill for import - taxes and delivery almost TREBLED the price of the item. These taxes and extra charges are only confirmed AFTER purchase. 6. I was so disappointed by feeling duped that I tried to reject delivery / return the item. 7. Chased by Customs for payment of fees (including extra handling / charges from DHL, above import tax) which a member of public couldn't reasonably expect / predict. 8. I managed to speak to an agent at BA (Constance) and she told me I was absolutely right in so far as the website was misleading by encouraging you to use the most expensive shipping option (which excludes pre-paying taxes) but was unprepared to do anything about it / help process my return. I have emailed them several times with no reply. And im on the hook for the taxes even if i return the item now. Of course BA could simply state the customs fees on their website to be completely transparent but that might stop people completing the sales process (it certainly could have done for me). (They clearly ship '00s of items to UK as their advertising is so successful). I am disappointed with the quality and after shipping and taxes, paid almost £90 for something they advertise at £35, that's probably worth £20. And leaves me feeling cheated. Avoid. PS BA - dont reply with your stock "nothing is hidden" answer. Take the feedback on board! Update 19 Feb 2021 BA explained they have updated their process to advise import tax fees due at the point of sale so as to set the right expectations with their customers and remove this issue. Therefore I updated my rating to 3 stars as it seems this should go a long way to fixing this issue. Thank you.