Bryan AnthonysReviews of bryananthonys.com

Response from Bryan AnthonysOct 12, 2026

Hi Cathyann, We sincerely apologize for the frustration this experience has caused, especially after your previous attempts to contact us. We understand how disappointing it is when a piece of jewelry you love doesn't function as it should. We reached out to you directly by email on October 8 regarding your Sea Seeker Hinged Bracelet in Silver. We requested a photo or short video of the clasp issue so we could better assess the problem and help determine the most appropriate resolution. We haven't yet received a response, but we'd still appreciate the opportunity to make things right. Please check your inbox and spam or junk folder for our email and reply when convenient. We're ready to assist you. Thank you for bringing this to our attention, Cathyann. We're sorry your experience has fallen short of expectations.

Response from Bryan AnthonysSep 24, 2026

Hi Debra, We’re truly sorry for the frustration this situation has caused, and we completely understand why you’re upset. You contacted us about the necklace you did not order, and we’re sorry that getting the return label has taken much longer than it should have. We want to assure you that we are not trying to delay your return or cause you to miss the return window. We responded to your email yesterday and have continued following up with our team to make sure your return request is properly addressed. We sincerely apologize that this has taken so much time and effort on your end. We appreciate you bringing this to our attention, and we’re committed to getting this resolved for you.

Response from Bryan AnthonysSep 2, 2026

Hi there, We take these concerns seriously, but we are unable to locate any order or account history under your name in our system. Please reply directly to this message or contact us at [email protected] with your order number, the email address associated with your purchase, and the full name on the account. Once we verify your details, we will immediately assist you with your return and exchange. We take feedback regarding both our products and customer service seriously and appreciate the opportunity to look into your concerns.

Response from Bryan AnthonysAug 25, 2026

We’re truly sorry for the frustration you experienced, particularly with the communication surrounding your return. After reviewing the correspondence, we acknowledge that you were given inconsistent information regarding which rings were received, and we understand why this caused significant confusion and frustration. We were only able to physically confirm two rings from the return package, which is why the refund was issued for those two items. However, we recognize that our earlier communications incorrectly identified which rings had been received, and we sincerely apologize for that error. We understand that this situation has affected your trust in us. We take your concerns seriously and regret that your experience with both the product and our return process fell short of the service we strive to provide.

Response from Bryan AnthonysAug 25, 2026

Hi Colleen, We’re sorry to hear that you were disappointed with your Sea Seeker Necklace and with your experience with our Customer Care team. We understand your frustration, particularly since the necklace was only a little over two months old when you contacted us. We did respond to your emails and reviewed the information and photos you provided. We understand that this was not the resolution you were hoping for. After taking another look at your situation, we reached out again on August 25 and made an offer, despite the request being outside our standard replacement window. We’re sorry that your initial experience left you feeling that we weren’t standing behind our product. We genuinely value your feedback and hope that our decision to take another look at your situation demonstrates that we do care about our customers and are willing to work toward a resolution. We hope you’ll allow us the opportunity to make this right.

Response from Bryan AnthonysAug 25, 2026

Hi, We’re truly sorry that this experience left you disappointed, especially because the necklace was such a meaningful gift from your son and daughter-in-law. We’re also grateful that you recognized the kindness of our Customer Care team. We’d like to clarify what happened. When you first contacted us, we asked for the order number so we could locate and verify the original purchase. You explained that the necklace was a gift and that you did not have the order information. We reviewed the photos you provided and did our best to determine how we could assist, but ultimately we were unable to verify the original purchase in our system and therefore could not process a replacement. We understand how frustrating that is for someone who received the item as a gift, particularly when the necklace has sentimental value. We recognize that our process did not provide the experience you expected, and your feedback regarding gift recipients and product concerns has been shared with our team. We’re sorry we weren’t able to provide the resolution you were hoping for, and we sincerely appreciate you giving us the opportunity to assist.

Response from Bryan AnthonysJul 23, 2026

We're very sorry to hear about your experience and understand how frustrating this must have been. We've reviewed your case and can confirm that your request has now been processed. We sincerely apologize for the delay in getting back to you.

Response from Bryan AnthonysJul 26, 2026

Hi, we’re sorry to hear about your frustration with the return process. We absolutely understand how important it is to have your return handled promptly, and we never want a customer to feel that we’re intentionally delaying a request. We did requested your order details so we could locate the order and assist with the return. That information was requested about three days ago, but we haven’t received a response yet. We’d still be happy to help get this resolved. Please reply with your order number (or the email address used to place the order), and we’ll be happy to look into your return and assist with the next steps. We’re sorry again for the frustration and hope we can get this resolved for you.