Pericilla B.
I like the Bruno equipment better than…
I like the Bruno equipment better than the other the other models. However, this last Bruno I purchased (Elan Straight Stairlift), I'm a little disappointed in because of the loud noise it makes when it comes to a stop. Instead of it making a soft click noise (like the other Bruno's I've had) it makes a loud bang sound when it stops...up or down. Speaking with the company that installled it said that the parts (can't remember name) causes alot of problems with the chair going up or down, by stopping in the middle or not moving at all. I like their chairs but this has placed some concern for me because I don't like the noise it makes.
Response from Bruno Independent Living AidsSep 29, 2020
Hello Pericilla, At Bruno, we pride ourselves on creating industry-leading stairlifts. The ride and operation of your Elan should feature smooth and quiet start/stop functionality. We will contact you now to learn more about your situation and find a resolution. Thank you for reaching out to us, -The Bruno Team

