Bru MateReviews of brumate.com

I couldn't be happier with my Bru Mate tall can kozy and pint glass! I ordered twice and received both within 2 weeks of order date. Both items are beautiful and keep my drinks really cold. Their customer service updated me several times prior to delivery and once delivered. You won't be disappointed with a Bru Mate purchase!

Same issue as Briee. Placed order with Brumate Dec 1 and still have not received, they blame Pitney Bowes and I agree, but thats who they contracted with not me. They just tonight instructed me to reach out to PB to have the order re routed!!!! Not my job!!! I will spread this review all over social media daily until BruMate steps up to do the right thing. Terrible replies from BruMate

Took 30+ days to get a Christmas gift order...customer service seemed to not care too much. they did give me a 20% discount and a code to use on a future order (which I will NOT EVER place!). They have turned off commenting on instagram (gee...I wonder why?) communication in December to all customers from them blamed Pitney Bowes! I ordered all online this holiday and this company has been the worst service by far. Look elsewhere...there are lots of other similar comoanies!

Do NOT ORDER from these scam artists. I ordered on November 26 and it was "protected" by Route. Tried to file a claim and it was denied. They say it's still in transit. If 8 weeks is acceptable (IF it ever gets here) then by all means, throw your money away. Terrible customer service. 🤬🤬🤬

I wish 0 stars was an option. This is a company of thieves. They have taken my money. I STILL do not have the merchandise I paid for, and there is NO WAY to contact anyone regarding this issue. They have an automated email so they can lie to customers without effort, it says they will contact you on 3-5 business days. They will not. Not will they acknowledge your attempt to claim a refund. Their website is pathetic, it shows almost 10,000 positive reviews. Every single one of them are bought and paid for. Not a legitimate company at all. But I doubt they care since they already stole everyone’s money.

I placed an order on November 27th intended for Christmas gifting and it’s December 29th and still have not received. Their CEO promised a full refund after 30 days. Still no word back from them after emailing about processing my refund.

This company stated that my product would arrive before Christmas. It is now the 29th of December and they are stating that it will be another 2-3 weeks before it will arrive. I requested a refund as they state that if the product takes more than 30 days to arrive or has no tracking movement for 5 days they will issue one, but they refused. My order has not moved in 8 days and I ordered it 38 days ago. I would not trust your product to arrive and I would not recommend using this company. Update: It is now January 7th with no movement of my item for 16 days. I am still being refused a refund. Also I did not receive any emails letting me know they were struggling with their shipping dates as stated by a different reviewer. Update 2: It is now February 10th, and it has still not arrived. I also want to point out how fishy all of these new reviews from January are. Prior to these Brumate had a score of about a 2, it is now a 4.8. Why would 600 people suddenly decide it is their favourite company and want to review? Very odd. Update 3: It is now May. My product never arrived. In order to receive a refund I had to contact the shipping insurance and the company MULTIPLE times. I received 3 small refunds to finally get the total I paid back. I would never recommend using this company.

Would give zero stars if possible. Purchased 4 items as gifts on Dec. 1, and still awaiting delivery or refund. Customer service blows. Worst online order experience in at least 10 years, and our family orders LOTS! I paid a slight premium for some ROUTE delivery protection that no other company requires to be made whole on lost deliveries. They must have known their service doesn't work. I honestly think there may be a scam of some kind going on with this company.