Bru MateReviews of brumate.com

Ordered three for Christmas gifts over a month ago. I bought the route insurance and was instructed to file a claim via an email. I did so twice now and both times my claims were denied saying my product was in transit. It’s supposedly been in transit since December 5th one state away and is now showing a delivery date of December 29. What a waste. Had to go out and spend more money buying other gifts since I clearly won’t be receiving them for Christmas. Stick with yeti.

Ordered a product and it has been at the same shipping point for two weeks now and they told me if it doesn't move for 8 days to tell them the item was lost in transit but yet when I did that they said it falls outside their policy.

This is by far the worst experience I ever had with an online retailer. Do not order from these guys. The customer service is the worst and you will not get any service except automated emails. I have reported them to FTC. They simply do not care. The product I ordered almost 4 weeks hasn't arrived and these guys wont give me a proper response to repeated emails.

I placed my very first order with Brumate on Black Friday. I had checked out their products many times before, but they are so frequently sold out I was never able to purchase what I wanted. My order was placed and confirmed on 11/27. Over the next 2 weeks, I received a handful of order update emails, including a blanket email from the CEO explaining how they've had issues with their shipping partners. In the email, it specifically gave instructions to contact their company on 12/16 if your order was not updated. I sent my email at 9am on 12/16. By the end of the day, I still had not heard from anyone. I tried to find a chat option or phone number on their website, neither of which they provide. I found a different email address listed, so I emailed that one. I got 2 different automated messages, basically saying the same thing: "we're having shipping delays, here's how to track your order". I emailed them 4 times over the course of 48 hours before an actual human replied to me. Lo and behold, the item I ordered is now out of stock, but they're "happy to send a different item as a replacement". It is completely unacceptable to find out 3 weeks AFTER you've placed an order that you will not actually be receiving that item. It is absurd that you would direct your customers to wait until 12/16 to contact the company about issues with their order, and still not reply to them. How do you run an online retailer and only offer a generic email inbox as your form of customer service? I've purchased from a lot of online retailers and worked in retail before. Once an item has left their warehouse, they can't control shipping delays - I do understand this. But, they CAN control their inventory and their customer service. Both are a disappointment, to say the least. Will not be purchasing from this company ever again.

Shipping is horrible! Ordered on Nov 27 and still haven't received order. Bought the "route" insurance and filed a claim which was approved to refund or expedited new order. They have done neither. On Route app it looks like the package has been sitting in Atlanta since Dec. 5. Brumate only has automated responses to your inquiries. Very frustrating dealing with this company...customer service is horrible!!

BrüMate is an amazing product. I have many of their products, and they are outstanding. 1st purchase was 3 years ago. Best on the market. Great for cold and hot drinks. I use my BrüMate for my water, coffee, wine, seltzer’s, beer, and mixed drinks. The list is endless. I have given many as gifts to people who have never heard of BrüMate. They loved the product so much that they themselves made purchases. The customer service department is fantastic as well. Customer for life here!

Great products! Fast shipping & amazing customer service! When placing an order the customer service team was so helpful to help me find the correct products I needed to keep my drinks ice cold. Highly recommended!!

I've been a BrüMate customer for close to 3 years now. I've been happy with almost every order, and the ones I wasn't happy with were easily fixed by their quick and polite customer service team.