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Bru Mate (brumate.com) has 812 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Miriam R. J. P.
They have some of the NICEST and BEST customer service ever! I gotta give a shout out to the agents on their team that helped me. Amanda and Claire, y'all are great! Their drinkware is gonna be great! I'm excited to receive it. I recommend this company, and I definitely plan on buying from them again. -Miriam Persad
chiquita
Paint peeling off despite following customer care. Explained we purchased three and only one was deemed faulty. Gave us a $20 credit to buy another one. Ummmmm, no, I'll waive my $20 and leave you an honest review to warn others. Much cheaper ones out on the market which do exactly the same thing, don't peel and so what, not branded. Don't buy from these thieves.
Chandler B.
Pretty upset now, ordered my cooler on "sale" as a "new product" payed $50 instead of the 400, it's was advertised as only being available to the first 200 customers. Well I jumped, it's been 2 weeks now, and no email, no call, no tracking #, but I did something right, because the company did make a nice withdrawal of $50 from my bank. We will see if we ever get a cooler....so annoyed.
Jean W.
Great quality BUT the opening where you drink from doesn't line up right when you pick it up by the handle. Try holding it by the handle and the opening doesn't line up, it's twisted. I bought this because of the handle (bad arthritis) and I have a hard time holding coolers without handle. Beautiful product, not user friendly.
Chris
Got a brumate cup approximately 3 months ago. The cup was washed according to the recommendations and the cup is peeling it’s paint. Apparently this is not covered and is the consumers issue. Poor quality and poor customer service. Will never buy or recommend
Mark L.
Incredible quality has already been established by others. The surprise was the phenomenal service by their customer service team. I lost the screw-in top to my Brümate - a few emails later and they shipped me a replacement. My matte black colour was out of stock so they (Erica) sent me a grey one instead…. At no cost to me! Above and beyond customer service. Very impressed!! Thank you Brümate! Mark
Sara F.
Ordered a few weeks ago, and paid for the extra parcel protection. Package is officially lost, says delivery was attempted by laser ship at 9pm when no delivery was ever attempted. Lasership is known to steal packages so I was glad I paid for the extra protection. But even with paying for the protection the company refuses to do anything. So now I’m out my money and cup. Buyer beware!
Ashley-Lawndale,NC
I ordered a Hopsulator slim! It has been 12 days and i still have not received it! Yet they are saying it’s not their fault! It’s basically mine because I didn’t purchase parcel protection! Like wth! Why spend more money! This was suppose to be a Father’s Day gift! And we’re going on 12 days of no product yet!!!
