Bru MateReviews of brumate.com

Bought a $24 mug ($32 order with shipping/tax). It was literally thrown into a poly mailer bag as-is. There was no box or bubble wrap or any kind of packageing to protect it. So of course, it arrived with a damaged lid - the top flap totally broken off. I contacted them asking for a return/refund, or a replacement. They told me they would mail me out a replacement lid. Fine, ok, that works. 2 weeks later, I have no order confirmations, tracking or anything. So I message them and they say "oh yeah, the lids are on a 2-3 month backorder, you'll get it then". I'm like "yeah no, that doesn't work for me". So they say "ok, you can pick another item, but we don't have the color you ordered so you'd have to pick something else." I ordered it specifically for the color (purple aura), so I say "Nope, I don't want another color, I want what I ordered or I want a refund". So they take a week to get back to me, then tell me they had to get "special authorization" to issue a refund - which they would do only once the cup was received back to them. Mind you, all of this ridiculous back and forth is for a $32 order. So I mail the item back. It's been 3 weeks, no refund. So today, I am fed up and I file a CC dispute. Within 20 minutes I get an email that they are issuing a refund - but its for the price of the product - not for the tax I paid or the shipping. I don't care that much about $8 that they shorted me, but it's the priniciple that at every turn, they've fought me to avoid taking any responsibility. They'd rather upset a customer and short me by $8 on my refund, than just do the right thing and refund me for the full value of my order that they shipped without any padding or protection. Absolutely insane the lengths they will go to save a few dollars, without any regard for customer retention. I placed this order in February and here we are at the end of April, still dealing with it - over 15 emails sent back and forth, all over $32. I hope the $8.27 they spent 2 months trying to siphon from me was worth me leaving this review on all of their channels. Nice job Brumate.

I have not received my order, and it has been over six months. There is no phone number to contact them, and they have not responded to my emails. I feel like I've been ripped off and have no recourse to get my 80.00 back. I am very disappointed, as I have heard good things.

According to this company if you want a chance to get free items or anything like that you have to spend over $400 to then be able to use your points to "buy" a free item. Their current rewards system is built for the overconsumer and not someone who has to skrimp and save. Definitely not someone who has recommended them and can only buy when they can. If you're going to give away or offer free products to "loyal customers" at least try and make it fair. Set up a proper "free" system, BrüMate or don't offer one at all.

Ordered a tumbler on Jan 1, 2024. Was told that the tumbler would not ship until sometime in mid February. That was fine. The tumbler shipped towards the end of February but the seller chose to ship with a service called Innovations provided by UPS. That is, UPS picks it up and gets it to my city, then hands off to the USPS to deliver it to me. Since March 5th my cup has been sitting at the USPS receiving warehouse. Can’t get anymore updates. When I got the cup, apparently I was charged a dollar for insurance. I had to file a claim and was told that I would be refunded the money. To this day, I’m still waiting for the money to be credited back to my account. Do yourselves a favor and look into other cups out there that are just as good without the terrible wait times and shipping.

Buyer beware!!! I bought 4 Era mugs; I kept one and the other 3 were gifts. My cup arrived with a broken straw, and it took over a month for the company to replace it. I gave my 75 year old mother one of the mugs and she loved it until the top plastic peace broke on the inside while she was washing it. There is a warranty, and I filed a claim a month ago but no response yet. Spend your money elsewhere.

I have been begging Brumate Australia for any information as to why my order from 11th Feb 2024 was never shipped and still hasn’t been! They reply to me that they will enquire, then I never hear back. I had a large order, and it’s been very stressful. I have just launched a case with Fair Trading, I will be taking this as far as it can go because this is utterly shameful. DONT ORDER FROM THIS COMPANY! UPDATED: Well I finally got some attention and the company has sent my order, which was apparently delayed due to one of the items being out of stock. It is nice to finally know what’s going on and to have my order, they included a free gift as an apology.

As someone new to the 40 dollar hipster overpriced ridiculously sad product you make, I’m here to let other unsuspecting customers know that while we sign up for the 10% off the first purchase, there are restrictions!!! The brumate 30oz tumbler that is all of 40 dollars is not covered by this discount!! As well you charge 7 dollars for shipping and then hijack another dollar with the clause “not spending this dollar, your company is not at fault for anything lost/stolen/damaged in shipping!! Trust me, save your money, buy a Stanley and let this overpriced start up company fail for bad business practices.

Bought a Bruman Rotera. The lid mechanism broke within 2 days. The customer service took 3 days to give an actually reply. The reply was zero help. Product is unbelievably disappointing, customer service is worst.