Bru MateReviews of brumate.com

BrüMate’s customer service is INCREDIBLE! Their customer service has absolutely blown me away. They were prompt with their replies to every email I sent and incredibly generous with providing an entire mug for the broken lid (and missed shipping 😉 ) . My BrüMate mug was a Christmas gift from my son. My daughter recommended Brumate to him, based on her knowledge of your customer service and great product. And WOW! Was she right to direct him to you for my gift! Amazing no-leak mug and stellar customer service! Marnie B. Durham, Ontario

Paid for a water bottle. It was supposed to ship Valentine’s Day. They haven’t shipped no update nothing. And then this morning I got an email that my order was canceled and refunded. They are a scam company and it’s best.

Purchased the BruMate Rotera for Christmas as a gift. Within two days of gifting the Rotera water bottle, it was brought back to me leaking, straw not opening, etc. The issue is that the gear design on the inside of the lid has very weak teeth and if you begin using the water bottle as designed, it quickly breaks down the gear system and the straw is stuck, unable to be opened. Very clearly a design flaw. The water bottle also leaks from every possible outlet. Overall, very little design testing went into this. I reached out to support two times, both times were ignored. When I messaged another one in response, i was asked to submit videos of it not working, after doing that, the email was again ignored. I ended up abandoning hope and making a decision that this product and their support are made for each other, broken and doomed to failure.

We bought one of the Brumate bottles for our granddaughter for school and had an issue with the lid. We contacted the company and sent pictures. They were GREAT to deal with and replaced the matter with a new top. Granddaughter is very happy and we will continue to buy their products based on this experience. Nice to see a company STAND BEHIND THEIR PRODUCT. Thank you!

I order few items from them, including one that was on back order for a few days. I’m waiting for my order shipment confirmation, but instead I keep getting comercial emails all the time. I emailed customer service to find out when my items will be shipped since I ordered them 8 days prior and the shipping was supposed to be 4-8 days. At the time I emailed them, the date for the back ordered item was also passed, so there should have been no reason the order was not shipped. I received and answer to my inquiry about the shipping status informing me that the item is still not available in the warehouse and the whole order will be shipped when that item will be available (I ordered 5-6 items total). They said that they expect another week or two until the item will be available and they will ship my entire order as they will not ship the rest separately. I requested an order cancelation and they rather did that than shipping my other items and having me only wait for one. It’s been a while since I experience such careless customer service. Needless to say, I went and bought another brand from Amazon.

Same issues as everyone else here. Ordered THREE eras over 100$, early December-still no sign of them. This is pre-paid, so this company has your money but you have no product. You can try to contact the non existent customer service via email with no answer. I understand this company does this pre order thing, but if this is how you’re going to do business it would be nice if you stuck to your timeframes and set correct expectations with your customers. If it’s going to be later, reach out-don’t force the customer to email over and over only get crickets. This company clearly doesn’t care about their customers.

If I could give a zero I would!! Brumate's customer service is awful. I ordered from them 11/24 and they didn't ship out to 12/23 which means didn't get in time to be given as a gift to my daughter. When telling them the issue, they sis nothing ro make up for their ridiculous delay in shipping out poor customer service!!

I’ve purchased five different BrüMate products. For personal reasons I need a beverage container that is leakproof and they do that better than any other I’ve seen. Their decorative paint always peels off more easily than any others I’ve owned and is their weakest point … until now. They have Absolutely NO Customer Service. Whether email or chat they don’t care to serve customers. No human contact at all! Sad, but the best leakproof product won’t find this returning customer … returning.