Brown Paper TicketsReviews of brownpapertickets.com

I had the most awful experience with Brown Paper Tickets. The customer service was beyond terrible, and they completely ignored any issues. I tried reaching out multiple times to resolve my problem, but they were slow to respond and didn't even bother to help. It was a crappy system, and I felt totally ignored and ripped off. It's honestly shameful how they treat their customers. I will never use them again and wouldn't recommend them to anyone.

My dissatisfaction with Brown Paper Tickets stemmed from their irritationg lack of professionalism. Their staff seemed utterly unqualified to handle basic customer service, let alon the complexities of event management. Every question I had was met with their vague answers or complete silence as if they didn't know their platform. It felt like pulling teeth just to get a straight response, and every interaction left me more frustrated than the last. For a company supposedly in the business of helping events succeed, they sure excelled at making the process an absolute nightmare.

Brown Paper Tickets is a total scam! I bought some tickets through them, but had to cancel because of a sudden change of plans, so I requested for a refund. They e-mailed me saying that I should have my refund processed within 5-10 business days, but even after an entire month I still haven't gotten my money back!

Brown Paper Tickers is a scam company with untrustworthy leadership. I've had an extremely horrible experience dealing with this company as it still has not paid me what it owes me. Reaching out to its customer service is futile because its representatives are rarely helpful. I just make peace with the fact that I don't have to deal with this company anymore.

BPT is still holding onto $34,318 from our event from March of 2023. Zero customer service access options. No phone call options, only auto-generated email responses. Multiple "Yay us, we promise to pay you" public relations type notifications and each deadline passes with nothing. Imagine the impact on YOUR small nonprofit if you gamble with this company's ethics.

AVOID this company's horrible service! This company deceives its clients and customers, and it's almost impossible to reach out to its customer service. Brown Paper Tickets owes countless people a lot of money, yet it doesn't honor the agreements it has with its clients and customers. STAY AWAY from this horrible company.

We were new business owners in 2020 and had 3 shows that brown paper tickets never paid us for to this day (Oct 9, 2024). When you call, they don’t take calls, there is no one to talk to about this. They sent a hopeful message 6 months ago (2024) saying payment would be released to us in 10 days which never happened. We fortunately survived this devastating blow with putting in our own personal money in to keep the business going but the struggle was terrible. I would never ever recommend this company. 4 years later and you still can’t get a human on the phone to get any information. If you use this company, do so at your own risk because they still owe money to people. We are a children’s theatre and this company took our parents and families money and never paid us for it. Stay away from this place There are a lot of other good ticket companies. If there was a way to give them a zero, I would

Brown Paper Tickets has absolutely awful service and even worse customer service representatives. I encountered tons of problems when availing the service of this company. And when I tried reaching out to the customer service representatives, they were basically useless and unhelpful. They were also really rude and disrespectful toward me.