Brown Paper TicketsReviews of brownpapertickets.com

This company operates without ethics or honesty. They have taken money from countless honest business, including mine, and now vanish whenever contacted. Despite repeated attempts and reaching out to authorities, nothing changes. I face fear and frustration every time I have to contact them, yet I am trapped in this exhausting cycle. My money remains out of reach, and I have little hope of ever recovering it. Avoid this company at all costs or risk being trapped in the same nightmare.

Small business and independent artists have been cheated and left struggling because of this company's actions. The damage is real—countless people have lost money, trust, and hope. It is beyond unacceptable that such exploitation continues without accountability. This cruelty must be stopped once and for all.

Do not make the mistake of buying tickets from this company if there is even the slightest chance your plans could change. I was promised a refund after cancelling, yet all I received were lies and silence. Months have passed, and I am still chasing these deceitful people with nothing to show for it. They dangle false promises, string customers along, and never deliver. It is nothing but a cruel scam that robs you of both money and peace of mind. Beware—once they have your money, you will never see it again.

Brown Paper Tickets is a nightmare to deal with, and the stress it creates is exhausting. The customer service is abysmal, with representatives who come across as rude, dismissive, and completely unwilling to help. The website itself is a mess, riddled with flaws that make even the simplest task frustrating. Transactions fail far too often, leaving you stuck with problems instead of solutions. This company turns what should be a simple process into a painful experience from start to finish.

Buying through this platform was one of the most frustrating experiences I’ve ever had as a customer. Tickets weren’t delivered properly, the support line was useless, and getting a refund felt like trying to pull teeth. The whole process was riddled with delays and empty promises, and the lack of accountability was astonishing. It was as if nobody cared whether customers actually got what they paid for.

I purchased tickets and needed to resell them to another person with an account. After 7 tries, I finally got a banner saying my tickets were sent and need to be picked up, and the status said "pending". Neither the person who I transferred the tickets to, nor I, received any notification or confirmation, and the tickets are still saying pending on my side. The intended recipient has not received the tickets. There is no support other than sending an email that apparently never gets read. Update: a few days later, received message that my attempt was too late to transfer the tickets even though the site allowed me to do so. Will no longer do business.

Don't use Brown Paper Tickets, they're just scamming you! My experience with them has been nothing but frustrating, and a total waste of time. I bought ticket for a concernt through them, but when the concert date approached, I didn't receive any email, text, or call from them. Even on the day itself, I never got my tickets, and when I contacted their customer service, I had to wait a long time just to get a reply that took zero accountability. They didn't even give me an apology or a refund!

This company is a complete disgrace. Money is taken without hesitation, but once payment is made, all honesty disappears. Promises of transparency are merely a smokescreen to lure unsuspecting customers. What you get in return is silence, excuses, and pure deception. Do not trust them with a single cent. These horrible people are not worth it!