Brown Paper TicketsReviews of brownpapertickets.com

My small theatre company has been trying to get its money from our 2023 performances for almost ten months now to no avail. Events.com has pushed back the deadline on truant BPT payments three times now, and we have still not seen a cent. Hundreds of small artists have had this experience with this company. Their customer service doesn't exist, and neither does Event.com's. Do NOT use this company if you want to see any of your money.

Management is a disaster: different rules applied to people in the same team. Targets are meaningless and are given without explanation. Employees are often expected to work long hours, including weekends. While you do encounter some of the most hard working people you will ever meet, sadly many of them are overworked, taken advantage of, and underpaid. I cannot stress the fact that most people dedicate their entire time making this a success just to be undervalued. If you have a chance, don't work here.

It's a huge struggle dealing with this horrible company and its incompetent customer service representatives. I've encountered so many issues transacting with this company, and none of them were ever resolved in my favor. This is the last time I will use this service! The customer service here is awful, and reaching out to the management is useless!

I have used BPT since about 2010 IIRC. They have always been enormously helpfully in projects I have managed. Helpful in getting started and creating box office(s) for these various projects. Altho' I haven't checked their rates in recent years they were the cheapest (IIRC) among similar operations when I began with them. An added advantage for me has been the very helpful people in their Edinburgh office which is the city I live in and where I have managed the various projects. Well worthy of a 5-star review in my opinion.

BPT owes us nearly £10,000 for ticket sales made in December 2023 - over a moth ago. There is no support, no response to emails. Have used for many years without problems but will never use again.

We are a small non profit that does a single event every year. 90% of our yearly income comes from ticket sales to that event. We are nearly 3 weeks past the date of the event and we have not received the proceeds from our ticket sales. The proceeds are due to us 10 days after the event according to Brown Paper Ticket policy. Our bills are due. No one has responded to our inquiries on how long it will take to get our funds.

They are a total scam!!! Dont fall for it. I never got paid for an event they collected the money and have no contact person available.

We are a non profit & have been with BPT since 2017. We have an annual event every year until COVID. Then we stopped until this year (2023) and had one in July. We have been waiting for our ticket sales since then (it is now 9/21/23). No response. No $... What do we do now?