Pam M.
1 star review.
Not too impressed.
Response from Broadmoor RV SuperStore Inc.Nov 16, 2017
Pam we apologize for any inconvenience. Your review is being passed on to the appropriate staff member. Thank you for taking the time to review.

In March 1997 Broadmoor RV was born. It started out with very humble beginnings next door to the Broadmoor Factory Outlet Mall. The Parts and Service Departments were run out of shipping containers and the sales office was run out of a rented space inside the mall. A few short weeks after Broadmoor RV's creation, disaster struck.Those native to the Tri-Cities know the destruction our windstorms can bring. The Easter Morning Storm of 1997 was one of those storms: destroying several tent trailers off the lot of a dealership just starting out. In its infancy Broadmoor RV was able to make 7 sales in its first month of business. That same year in August the dealership found its new and permanent home on two and one half acres across the street from where it all started. Two and one half acres grew over the years to 22+ acres; over nine times the size. The service department has become recognized nationally as one of the best available with over 50% of technicians being master certified. From 7 units sold a month it now sells close to 1600 annually.The lastest addition of 12 more service bays, a paint booth, collision center and expanded parts department encouraged the addition of SuperStore to the name. Broadmoor RV SuperStore has Super People, Super Service and Super Prices all in one place. Come in and let them prove it!Broadmoor RV is conveniently located near the areas of Richland, West Richland, Kennewick, Pasco and Walla Walla.
Broadmoor RV SuperStore Inc. (broadmoorrv.com) has 837 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Outdoor Activities · Wilbur, Washington
Excellent

Outdoor Activities · Spokane, Washington
Poor
Outdoor Activities · Seattle, Washington
Bad
Outdoor Activities · Concord, North Carolina
Excellent
837 approved reviews, newest moderated first
Pam M.
Not too impressed.
Response from Broadmoor RV SuperStore Inc.Nov 16, 2017
Pam we apologize for any inconvenience. Your review is being passed on to the appropriate staff member. Thank you for taking the time to review.
Roman
I Would definitely buy my next Rv from you guys
Response from Broadmoor RV SuperStore Inc.Nov 14, 2017
Roman, thank you for your business!
Nana
I would have given Broadmoor RV SuperStore Inc. 5 stars , if we didn't have some trouble with some of our paperwork. Other than that little glitch, they were great.
Response from Broadmoor RV SuperStore Inc.Nov 9, 2017
Nana, thank you for taking the time to review us. We apologize for any inconvenience.
Alan
Big thanks to Jill in the parts department for tracking down a lens for the overhead lights for an Artic Fox camper.
Response from Broadmoor RV SuperStore Inc.Nov 9, 2017
Thank you Alan for your business!
Cesar
I appreciate their low prices....but that is as far as their service and business motto goes. They were quick to take my money...but they are breaking obligations left and right by not doing what they say. They have been promising to come out and fix 2 major repairs. I took time off, have been waiting for a courtesy call. nothing. So disappointing that their service dept. doesn't keep pace with their sales. Major let down. Would recommend you take your business to another store....these guys can't keep up their own quote of "Where service is their business!" I don't think so.
Response from Broadmoor RV SuperStore Inc.Nov 9, 2017
Cesar, i will pass your review to the Service Manager and he will be giving you a call tomorrow. We apologize for any inconvenience. Thank you for taking the time to review us.
Sandra T.
Buyer beware They do a great job selling you a trailer. Horrible service. Don’t expect any fixes on your trailer done in a timely manner. Don’t expect that they have inspected your trailer for defects, they don’t. It’s a ‘sell it then you’re on your own operation’.
Response from Broadmoor RV SuperStore Inc.Nov 8, 2017
Sandra, this is the General Manager of Broadmoor RV. I apologize that you feel this way. I'm going to look into the problem and we will get things handling. I'm out of town on training and will contact you Friday afternoon when I get back to the dealership. Thank you.
Mike
We purchased a less than 1 year old used trailer. The battery was dead for the walk through so they had to plug it in. They said it would charge up on the way home, it didn't. I had to put a new battery in it. Then it would blow the the fuse to the water pump when the pump was turned on. We called the service department repeatedly and always ended up leaving a message. Our calls were never returned. I rewired the pump myself . Will we ever purchase from Broadmoor again? I think not!
Response from Broadmoor RV SuperStore Inc.Nov 9, 2017
We apologize for any inconvenience Mike. Your review will be given to the Service Manager. Thank you for taking the time to respond.
Thomas
Initial sale was the end of a quality experience.... While I was still being sold on my purchase everyone was nice and pleasant. After the sale not so much. Service dept was less than pleasant, took 2 weeks to get a appointment and then I wouldn't see my trailer for at least 2 weeks after dropping it off... Was told it was a first come first serve environment, which puzzled me on why I was required to make a appointment in the first place. When asking for warranty repair was treated like I was at fault, not that my trailer could of possibly had flaws... My purchase did not suit my family's needs due to it being in the shop for repair more than in the mountains being enjoyed. This inevitably led to the trade off of my purchase with less than a year of ownership. Just tired of the constant hassle from day one of purchase. I would not recommend Broadmoor to a friend.
Response from Broadmoor RV SuperStore Inc.Nov 9, 2017
Thomas, thank you for taking the time to review us. I will give your response to the Service Manager.