Broadmoor RV SuperStore Inc.Reviews of broadmoorrv.com

Knowledable and large selection

It is difficult to buy something without actually being there. I appreciate all of the excellent staff and their patience dealing with our many issues. I believe we spoke to and were helped by you all! Thank you for the excellent service! Thank you for your kindness. You were all awesome!!! Jan and Lincoln

We just purchased an Outdoors RV 28RKS Fifth Wheel from Matt Ferguson. Matt was great to work with he was able to answer all my questions on this unit. He was so professional and helped us evey step of the way. We were impressed with the great customer service we received. Rich took lots of time with us as first time RV owners to explain the operation of everything in the fifth wheel. When we ran into a problem with the fifth wheel lights not coming on Jimmy came to the rescue along with Rich and Matt to help resolve the problem and Jason was our hero. The people who installed the hitch in the truck didn't have the connection fully engaged and Jason was under the truck until he found the problem and got us on the road. We love our Outdoors RV 28RKS the quality is amazing and we've already spent 3 nights in 20 degree weather and were so warm and cozy. Thanks to John, Matt, Jason and Jimmy for all the support and great customer service. I would highly recommend going to Broadmoore RV to purchase an RV. They will make sure you are happy when you leave with your new RV.

Marta is an exceptional Saleswoman, great follow up and very informative on benefits and features. I highly recommend Broadmoore.

I was a little afraid it would be like a car shopping experience ~ but it wasn't! 😊 They never once pressured me for personal details. They made it a truly wonderful experience! Highly recommend them!

Good price. Good buying experience. Service is another story. We were told to bring our new RV in after 90 days and let them know of any defects/problems we found and they would take care of them. When we took it in we were told they don't fix anything, just look for leaks on the roof. They did fix a couple of minor issues. We made an appointment to have the entry door and slide out aligned and have the heater circuit board replaced. We were told they needed the RV all day to fix these issues. We live out of town so we rented a car, reserved a hotel room and dropped the RV off the night before our appointment. The day of the appointment they called at 4:30 pm to say the RV was ready. The paperwork said the RV went in the shop for repairs at 8:24 am and came out at 10:24 am. The service manager said that was a mistake and it was in all day. All they did to fix the entry door was install new weather stripping and it still isn't tight. They didn't do anything to the slide. It still needs to be aligned. According to the slide manufacturer it was installed incorrectly at the factory and needs to be taken apart and put back together correctly. That is very time consuming and is why they needed the RV all day. The repairs they actually made should have only taken 2 to 3 hours - which coincides with their paperwork. We spent a lot of money to insure they had time to make the needed repairs and now we have to go through it again. Coachmen is working with us to have the repairs made at another dealer even though the warranty has expired. We don't feel Broadmoor RV's service department has been honest with us.

The equipment overview /training was OK but seemed rushed and I had to ask to have specific items demonstrated. The biggest problem I encountered was I made a specific request to be shown how the trailer was winterized and asked that the tech wait so I could see how it was done. After I completed paperwork I asked the tech to demo the winterization process and he replied he had already done it. I asked why he had not waited as I had requested and all I got was a grunt. Not the way a customer should be treated. I also asked to be shown how the trailer should be jacked up and a tire changed—that never happen. I would recommend that a checklist be developed so that customers are given a more detailed over view of their purchase.

This is our 2nd purchase and we highly recommend them!