Broadmoor RV SuperStore Inc.Reviews of broadmoorrv.com

First, sales. The sales staff were the best and I would recommend buying from them! Brad was awesome to work with and we got the best price I could find within 1000 miles! No joke! Best price period. Second, Service. I will not be using Broadmoor's service department for anything. They are expensive, which perhaps should be expected at an RV dealership. However, for the money it ought to be top notch service. I was charged $180 to install upper and lower Torklift Stable Loads on my F350 and they were loose. I had to re-torque everything and reposition one of the stable loads as soon as I got the truck home! Not good. These are literally a quick bolt on item. 30 minutes for a decent mechanic to accomplish and I was going to do myself but ran out of time so decided to let them do it...ooops. They did a good job installing the air bags though never discussed them with me at all and had them at 40psi which was double what they needed. I adjusted them down as soon as the truck was home. Oh and the Timbrens I had them remove to put the airbags in? Gone. Guess they tossed them and didn't ask me if I wanted them back (1 year old and I'm sure could be sold to help with the install cost of the air bags)...but again, i was in a rush and didn't think about it until later. DOH! I provided a 5th wheel wiring harness to install. It's plug and play and just needs one hole drilled in the box, cable run from the rear to the hole (7' provided) and everything plugged in. Simple job, 30 minutes to complete (I was a mechanic in my early years). Charged $180 and I'll have to trim off the zip ties they used since for $180 I guess they don't inspect the job and clean it up. Seriously. Finally, battery. Camper came with one battery so I asked they add one...now I know why people just do it themselves! $60 to put in a battery? One I just paid $140 from you to get that I could have saved $50 by buying elsewhere but thought I'd just get from you. Seriously? Come on Broadmoor! I love your sales team but I'll not be using your service department for anything in the future!

Great team, very helpful and knowledgeable. Genuinely nice people. We had a great experience.

First experience buying a new travel trailer. I had to wait along time in a office for financing with a 833 credit score. Received a $25 gift certificate that expired that day, I did not know where to use it, or even if they had a place to use it. It wasn't used. The next day when picking up the trailer, I arrived about 45 minutes early hoping to get home earlier(100 miles). I was hoping they could accommodate me. One other person was waiting on a repair in the waiting room with us. I waited another 50 minutes in the waiting room to start the walk through of the trailer. After 50 minutes of waiting, one of the Secretaries came by the waiting room and stated "Let me make sure they know you are here". An employee immediately came to the waiting room and we then started the walk through of the trailer. When I asked about a Sewer Hose during the walk through, one was not included (for $27,000 + tax and fees). that surprised me. First camping trip rented DVD's to watch, but the HDMI cable at the TV was broken. Overall, not real happy with my buying experience, but like the trailer so far.

The process of buying our new fifth wheel was most excellent except for some issues with vehicle readiness at delivery. The sales associate, Marta, spent a considerable amount of time and never made us feel rushed even though we were there on a busy sales event day. Price was good in line with everything I could find on a internet search. Obtaining financing and going the dreaded signing of papers ordeal was probelly the best of any new vehicle transaction I have been through. The loss of one star comes from some delivery problems. The walkthrough of the trailer was througho and again giving us the time we needed. Upon leaving the store the refrigerator outside panel flew off the trailer. Thank goodness my wife was behind me to pick it up. Two days later on the day we were leaving on our first journey I checked the tire pressure and all four were dangerously under inflated (at 50 pounds where recommended pressure for this trailer is 110 pounds). The final issue is that refrigerator didn’t work and when they looked at said in need a part that wouldn’t be available for a week hence our first journey is with a cooler. The fact that the refrigerator didn’t work is just part of owning a RV. The issue is it wasn’t discovered when the RV was prepped. I have to credit the service department in trying to fix the refrigerator problem. They went beyond expections placing the highest priority trying to get me on the road with a working refrigerator, just couldn’t make it happen.

Great company!

Great Service and no pressure to buy!😁😁😁😁😁

We have had outstanding customer service, very attentive to what we were looking for and made sure we were happy all the way around with our new purchase. Thank You

Great deal on motorhome we bought even used in great shape. Angle was a plasure to work with.