Broadmoor RV SuperStore Inc.Reviews of broadmoorrv.com

We purchased a trailer over the phone and our sales person Angel was great. She was very helpful in making sure we knew everything about our trailer before we drove 3 hours to pick it up. When we got to the dealership everyone was friendly and our walkthrough was great. After that is was just a feeling of an assembly line. I understand that it is busy there and they need structure but it was just kind of a cold feeling. We never met our sales person at the dealership, which was important for us because she was the one I gained trust with over the phone. When we were getting ready to sign paperwork we got an email from another dealership that was quite a bit lower than what we were paying. We brought this up, not necessarily wanting them to beat the price but perhaps to negotiate a little. The mentality when we brought this up get like they had already gotten the deposit so if we don’t like it then we can go. We had already driven 3 hours so we decided to go through with the deal. I know we could have just walked away but we would have been forfeiting a deposit. I don’t have anything individually bad to say about anyone in the dealership. The process just seemed very impersonal for the big chunk of money that we spent there.

Great service but not super happy about my first trip with my brand new rv. There was a water leak under the kitchen sink, the faucet was loose and wasn't even began to be tightened, the lift up bed frame broke while accessing the storage under it. All of these things I fixed myself up camping so I wouldn't ruin the trip. Two of these things should have been caught before delivery and the other I feel like is disappointing design from the manufacturer. Either way, not super thrilled.

My experience with Broadmoor was great. We knew exactly what we wanted when we showed up. Everything went smooth and a couple days later I took the trailer home. It's in the months after that have been irritating. You buy something new you expect it to go a while before something breaks. We bought a Salem 25RLS made by Forest River. I do not recommend to buy anything from Forest River. Brand new trailer. Exhaust fan above the stove died the first trip. 3rd trip both roof vents were gone when we got to our destination. The big drawer under the couch literally fell apart. I had to rewire one of the power stabalizing jacks. 5th trip woke up to a flooded bathroom floor(loose fitting under sink). Next night woke up to more water on the floor.(this time the fitting on the toilet) the black tank flush worked the first 2 times. Cupboard door fell off because the screws were stripped out. I replaced and or fixed everything myself. Nothing was very expensive. My problem is I'm 80 miles from Broadmoor. I would spend more in fuel to have them fix it than if I just did it myself. It will be going back to them at the end of the camping season to get a lot more stuff fixed. The build quality of this trailer is absolute GARBAGE! I'm sure in a couple years once I've rebuild this trailer I'm sure it will be ok but for now I cant help but feel like I was royally screwed on this purchase. Do you research! Forest River makes JUNK! Horrible reviews all over the internet. Will never buy anything made by Forest River again. On a more positive note we have enjoyed all of the camping trips minus everything breaking.

Sales staff was great and knew the product. service from staff was on point. Be advised to pay attention in the finance office. Hard up sell of unneeded add on's and no choices offered on finance. I would recommend talking to your credit union or bank before signing.

The customer service was excellent and the financing department was great to work with. The service department guy on the walk through could have been a little more informative, but that's partly my fault for not knowing what to ask. The parts and accessories department was helpful, if not a bit pushy and the prices, as one would expect, were a bit high. Overall it was a good buying experience and I will recommend Broadmoor to my friends and family in the future.

The entire staff was very professional and respectful! Guy Lovelady was an awesome salesman! Not pushy and didn't show us anything we didn't ask to see!! Would buy from Broadmoor again in a heartbeat!!!!

From start to finish, the best experience we have had!!!!

We knew what we wanted before going to Broadmoor (did our research) which made the transaction and sale quick and easy - no wasted time looking around at other RVs. While waiting for the sway bar and brake controller install we got a bit bored, but in the end, the work was complete and we headed out. That's where the "unhappy camper" showed up. As we pulled away I attempted to turn on the AC in my Explorer - NO Power to the controls. We turned around and went back. Turned out the "helper" cut wires he shouldn't have. As a result, it took an additional hour for our tech to find the cut and splice the wires back together. Needless to say, I will never be fully happy knowing my new vehicle was carelessly damaged, and that when someone said they were installing a brake controller they FAILED to ever mention wires would meed to be cut to install the controller. I can't help but feel that some day, while driving down the road, I will suddenly lose power. Yes, crap happens, but that doesnt make a person warm and fuzzy. Overall, Broadmoor is a pretty good place to do business.