Broadmoor RV SuperStore Inc.Reviews of broadmoorrv.com

We love the camper we have choosen have not had the opportunity to take it out yet. I did find a table that had damage the day after we got it home and they we great and ordered a new one for us. What I was disappointed in is the customer service. We went one weekend and asked to go out on our own to look which they allow we went home after and discussed. I called and made an appointment they set us up for monday at 530. Our person was not available so they said to go ahead to the camper and they would send him out very hot day so a little after 6 I told my husband let's go back in no one is coming. Once inside we ran into him and let him know we wanted to purchase after filling out some papers and being told no problem except now to late to process and tomorrow is end of month so they asked if we could come back and offered 150.00 gift card I asked for later in day as I had a tight schedule at work they asked if we could come at 1 I stressed that was not a good time for me the only way is if they had everything ready so I could sign and go as it did not work for them to have me come later they said not a problem. We are there 5 min early at 115 we are still waiting I ask how long its gonna be someone comes out and asked if we are in a hurry I explained when we set this up you knew my short time frame so he offers us a 150 gift card I mention the one they offered yesterday so that changed his offer to have them start are paperwork which was suppose to be ready. I just feel if they make appointments they need to be ready or at least communicate which did not happen either time. It was a month end sale and that was what mattered to them from what I can tell.

Sales contact Angel was great to work with and we are very happy with our purchase. Was a bit disappointed when we asked for a new key to replace the bent one for the trailer doors that the tech tried to bend it back an pass it off as new. Asked a second time for a replacement - the same key was still left in the unit, a third tech who did our hook up walk through finally got us a new key. - other than that the experience with sales, finance and front reception was excellent.

My husband and I recently purchased a new trailer from Broadmore. The whole experience could have been stressful and frustrating, but the staff made it an amazing experience that we will never forget. From the moment we walked in the reception staff was warm and welcoming. Angel (our sales person) was not only friendly and personable but extremely knowledgeable. There were no high pressure sales tactics which allowed us to find the perfect trailer to fit our family of 5. We then moved on to finance with Molly. She was also very welcoming and friendly. Molly explained all of our purchase contract clearly and made it easy to understand our options. When we came back to do our walk through and pick up our trailer, we were again warmly greeted by not only reception, but Angel and Molly both stepped out to say hello and wish us happy camping. We then were introduced to Charles who would walk through the trailer inside and out with us, addressing any of our concerns and showing us how to work everything. Not only was Charles friendly, personable and knowledgeable, he was very patient and allowed us all the time and questions we needed while never making us feel rushed. He thoroughly addressed every issue or concern and took steps to address anything needed. Each time we were in, multiple people from reception to sales to service offered help if needed.. All in all Broadmore receives a 5 star rating from us. They will get all our future buisness!

WE WERE VERY PLEASED WITH THE WHOLE EXPERIENCE. THE SALES PERSON JASON HELPED US MAKE A GREAT CHOICE FOR OUR FAMILY. WE HAVE BEEN CAMPING WITH THE NEW TRAILER AND LOVE IT. THE INDIVIDUAL WHO GAVWE US A WALK THROUGH CHARLES I BELEIVE WAS HIS NAME. HE DID A VERY GOOD JOB AND HELPED US WITH ALL OUR QUESTIONS ON GETTING ACCLIMATED WITH THE NEW UNIT. OVERALL VERY PLEASED WOULD BE HAPPY TO DO BUSINESS WITH BROADMOOR RV AGAIN. SCOTT ROBINSON 509-250-2001

Great buying experience (thanks Angel). Drove from Kingsland, GA for the trailer and would do it again! A special thanks to Ivan, who installed the WD hitch on the truck; the best setup ever for pulling a trailer of this size and weight. The drove better than another trailer before.This is our third RV and our second travel trailer, this is the best experience we've had buying an RV.

Very professional and friendly atmosphere! Gave us a great price on our camper along with helpful hints on operating and owning the coach. It was a great experience and would recommend this dealership to anybody who is interested in owning an RV. Well worth the long drive!

Marta made the purchasing process easy. Check out / prep of the RV was not that great. I found a leak, goo was all over the RV extension cord, two pins came out of the upper bunk, The railing on the ramp did not work. (I had to fix all of these). I discovered all this during the walk through. It should have been done way before I showed up. Also I discovered two large defects in the siding on both sides of the RV. Service still has not addressed how they plan to fix those issues.....

LACKLUSTER SALES POOR FOLLOW UP WALK THROUGH WAS BELOW AVERAGE (POOR INSPECTION) RV WAS STILL DIRTY WHEN I TOOK IT AFTER REMINDING THEM OF DIRTY CARPET. - SPAGHETTI STAINS EVERYWHERE ON THE CEILING. THEY FORGOT TO PUT THE TEMP LICENSE ON THE RV. THEY SENT IT VIA TEXT FOR ME TO PRINT IT OUT. THEY SAID THE TIRES WERE FINE... I HAD A BLOW OUT ON THE ROAD LESS THAN 100 MILES FROM LEAVING THE DEALERSHIP. HAD TO REPLACE ALL THE TIRES... $2500 LATER. NOT A VERY POSITIVE EXPERIENCE