John M.
No follow up from sales person after…
No follow up from sales person after the sale. Dissatisfied.

In March 1997 Broadmoor RV was born. It started out with very humble beginnings next door to the Broadmoor Factory Outlet Mall. The Parts and Service Departments were run out of shipping containers and the sales office was run out of a rented space inside the mall. A few short weeks after Broadmoor RV's creation, disaster struck.Those native to the Tri-Cities know the destruction our windstorms can bring. The Easter Morning Storm of 1997 was one of those storms: destroying several tent trailers off the lot of a dealership just starting out. In its infancy Broadmoor RV was able to make 7 sales in its first month of business. That same year in August the dealership found its new and permanent home on two and one half acres across the street from where it all started. Two and one half acres grew over the years to 22+ acres; over nine times the size. The service department has become recognized nationally as one of the best available with over 50% of technicians being master certified. From 7 units sold a month it now sells close to 1600 annually.The lastest addition of 12 more service bays, a paint booth, collision center and expanded parts department encouraged the addition of SuperStore to the name. Broadmoor RV SuperStore has Super People, Super Service and Super Prices all in one place. Come in and let them prove it!Broadmoor RV is conveniently located near the areas of Richland, West Richland, Kennewick, Pasco and Walla Walla.
Broadmoor RV SuperStore Inc. (broadmoorrv.com) has 837 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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837 approved reviews, newest moderated first
John M.
No follow up from sales person after the sale. Dissatisfied.
Niles G.
Had an excellent buying experience at Broadmoor. Kyle was very knowledgeable and helpful!!
Response from Broadmoor RV SuperStore Inc.May 11, 2021
Kyle was very pleased to hear your kind words. We are glad that he was able to help you find the best RV for your needs.
Dung N.
I give it a 5 stars for sale staffs. Very nice people to work with. I give it a 4 star for RV orientation for new owner because he doesn't know much about all the new equipments and special maintenance for the RV.
Response from Broadmoor RV SuperStore Inc.May 4, 2021
Not too sure who conducted your walk through but be assured if you have questions or need extra information about using your RV you can call your salesman at any time. If he/she is unable to answer your questions we will find someone who can.
Stacy M.
There were a few things that could have been tested before I left but they did a great job showing me the 5th wheel.
Response from Broadmoor RV SuperStore Inc.May 4, 2021
Thank yo for your honesty and we would encourage you to give us a call if you have questions about something that is not working as it should. We endeavor to inspect each unit to the best of our ability but sometimes an item or two gets overlooked. Please let us know if there is something we need to have looked at. Trusting that the issues are not preventing you from enjoying the RV!
Melissa M.
Broadmoor's motto, "Enter as strangers, leave as friends" describes my experience perfectly! From my initial contact with Brad to the thorough walk-through and visit with Molly in Finance, the entire process was efficient and enjoyable. I LOVE with my new Winnebago Hike and have already recommended Broadmoor RV to a few strangers who have asked me where I purchased it! :)
Response from Broadmoor RV SuperStore Inc.Apr 28, 2021
Happy customers make happy campers and it sounds like you are well on your way! Thank you for the recommendations you send our way and have fun exploring in your new HIke!
Steve
Our experience was great! It started with Eder our salesman, then Neal the Sales manager, the young lady at the front desk, Molly in finance, and ending with Charles who did our walk through. We had their service shop add some slide toppers to our Montana and purchased some items in the supply store. Every part of their operation treated us very friendly, with respect, and all involved were very professional. I called several days later with some questions for our walk through guy, Charles, and he was very helpful answering my questions. Even though they had several walk throughs going on at the same time they made us feel we were the only clients there. I would highly recommend them for your next RV purchase. Steve and Cindy.
Response from Broadmoor RV SuperStore Inc.Apr 28, 2021
Your experience is what we hope to have with each of our guests. Making you feel that you were the only ones here is a perfect scenario for us. Please be assured that if you have any future questions Charles or Eder will be here to answer them or walk you through the situation. Happy Camping!
Marick F.
We met Angel Musick a couple years ago when we were looking at motorhomes and we remembered her. She left such a wonderful impression upon us. When it came time to purchase our RV as we really needed a bunkhouse and none were available at our first look we knew we wanted Angel to help. So we started saving and when it was time we contacted Angel and started our journey. Broadmor RV had excellent customer service. Angel was busy so enlisted Jason and he spent one whole afternoon with us going over different ideas. We looked at countless bumper pulls and my husband had checked out the Jayco class c bunkhouse. We went home did some research and came back and purchased our Jayco RedHawk 31F from Broadmor RV. The sales department was very professional and the entire process was pleasant as we have young children and there was a nice place for them to sit and watch TV while we filled out our paperwork. Joe did the walk-through with us and was extremely helpful. John in finance was very professional and personable as well. Also the girls at the front desk were very sweet. It was an all around great experience.
Response from Broadmoor RV SuperStore Inc.Apr 28, 2021
We agree that Angel is not easy to forget! With that smile that lights up a room she is one that leaves an impression. Jason too is known to provide as much time and consideration a guest needs to ensure they are getting their perfect RV, sounds like that was the case for your family as well. All the employees strive to give our guests the best experience and I am glad yours was just that.
T M.
Wow! What a wonderful experience! As 1st time RV'ers, we were treated with respect and understanding from the first day of looking to the day of actual pick up. Brad in sales was great! He listened to what we were after and found the perfect model for our family. Our finance person, Molly, was very low pressure and made sure we bought ONLY items we actually would want and need to protect our new investment. Trent and his service guys were also very professional and so helpful after the sale was done. I feel confident that we can get out there and enjoy nature and be in well guided hands going forward with Broadmoor and family. Thanks to all of you in making this a wonderful buying experience. There are so few companies these days that offer great product, sales, and service AFTER the sale. We are recommending Broadmoor to everyone we know that is in the market!
Response from Broadmoor RV SuperStore Inc.Apr 14, 2021
Your recommendations are so appreciated. Advertising can be bought but word of mouth is priceless and we thank you for it! As 1st time RV'ers, please be assured that if you encounter any questions or concerns while out on the road a technician or parts clerk is only a phone call away. Do not hesitate to call, we want each excursion to be a good one!