customer
As always, excellent
Love working with Marta. She takes great care of her clients.
Response from Broadmoor RV SuperStore Inc.Nov 29, 2021
Marta is a gem and she truly cares about each of her guests.

In March 1997 Broadmoor RV was born. It started out with very humble beginnings next door to the Broadmoor Factory Outlet Mall. The Parts and Service Departments were run out of shipping containers and the sales office was run out of a rented space inside the mall. A few short weeks after Broadmoor RV's creation, disaster struck.Those native to the Tri-Cities know the destruction our windstorms can bring. The Easter Morning Storm of 1997 was one of those storms: destroying several tent trailers off the lot of a dealership just starting out. In its infancy Broadmoor RV was able to make 7 sales in its first month of business. That same year in August the dealership found its new and permanent home on two and one half acres across the street from where it all started. Two and one half acres grew over the years to 22+ acres; over nine times the size. The service department has become recognized nationally as one of the best available with over 50% of technicians being master certified. From 7 units sold a month it now sells close to 1600 annually.The lastest addition of 12 more service bays, a paint booth, collision center and expanded parts department encouraged the addition of SuperStore to the name. Broadmoor RV SuperStore has Super People, Super Service and Super Prices all in one place. Come in and let them prove it!Broadmoor RV is conveniently located near the areas of Richland, West Richland, Kennewick, Pasco and Walla Walla.
Broadmoor RV SuperStore Inc. (broadmoorrv.com) has 837 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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837 approved reviews, newest moderated first
customer
Love working with Marta. She takes great care of her clients.
Response from Broadmoor RV SuperStore Inc.Nov 29, 2021
Marta is a gem and she truly cares about each of her guests.
customer
They went out of their way to meet and beat Camping World quote. Giving us tours of RV that fit our budget, payments, etc…explaining what we may need to think of purchasing next and didn’t need.
Response from Broadmoor RV SuperStore Inc.Nov 29, 2021
Meeting the needs of each guest is a top priority whether it means a sale or not. We are so pleased to hear that you were listened to and your questions were answered.
Michael D.
These guys are awesome!. Everyone in the place was extremely helpful, dropped everything to answer questions when I had them. The walkthrough with Charlie was thorough and when I went back several times with additional questions, he always dropped what he was doing and answered them. Joe and Alfredo jumped in when necessary to provide additional help. When we went to the campsite with the new RV we had problems undoing the hitch and they sent someone right over to help. 20 minutes later we had a problem with the leveling system and they came right back to the campground to help us figure it out. Molly in finance was great and didn't try to pressure into buying anything. Our sales rep Marta stayed on top of everything from the time we ordered till we left Pasco. It was worth the 10-hour drive to do business with them. I wish every business had this level of service!
Response from Broadmoor RV SuperStore Inc.Nov 29, 2021
With customer service at a premium these days we are thankful for our amazing staff and their commitment to making each transaction a positive one for our guests. Thank you for taking time to let us know.
LUGNUT
The sale's, financial, and PDI maintenance personnel at Broadmoor RV in our opinion done us a very good job. We found our Outdoor RV GP27MKS and are happy with their product. Kudos to the staff that made our dreams come true. On the down side we were not provided with any utility hook accessories for the trip home as we were planning on making a few stops along the way. Had I known this we could have brought along the necessary accessories. Seems the basic accessories should be provided for as much as we paid for this unit as a major of the RV sales business do provide in the PDI.
Response from Broadmoor RV SuperStore Inc.Nov 29, 2021
I have made the walk through crew aware that they need to make the customer aware of what is included in the purchase so that someone else does not head down the road lacking in the basics. Thanks for the heads up.
Chapman
Oh From start to finish our experience with Broadmoor RV was pleasant. They answered all my questions and gave me some good suggestions. I couldn’t have expected to have any better of an experience buying an RV.
Response from Broadmoor RV SuperStore Inc.Nov 29, 2021
The best sale is the one where the customer feels like they are listened to and valued. Glad we were able to make your experience so positive.
John and Diane B.
We showed up on the lot and told the Salesman Doug Sitton that we were looking for a quality trailer. He showed us several examples. We decided on a 2022 Arctic Fox 25W. We couldn’t have made a better choice! This new trailer is so comfortable and well put together! In fact, the whole staff at Broadmore was friendly and helpful, from the time we stepped on the lot to when we picked up our new trailer! Would highly recommend these folks!
Response from Broadmoor RV SuperStore Inc.Nov 29, 2021
Thank you for your kind words.
James G.
Brad helped me initially one year ago. He wasn’t pushy, was friendly and knowledgeable. We decided we weren’t ready to purchase at the time. We came back and requested him, but it was his day off. Marta helped us instead and was equally as enjoyable as our previous experience.
Response from Broadmoor RV SuperStore Inc.Oct 2, 2021
Two great people to help you find your perfect RV. Glad to hear that Brad did such an incredible job the first time that we were your choice for the purchase.
customer
The only issue with our recent purchase was some additional add on's that were available. If we were informed prior to the scheduled pick up day we may have considered them.
Response from Broadmoor RV SuperStore Inc.Oct 2, 2021
Thank you for the constructive idea. Perhaps the sales staff should show the guest the optional items before signing. Some of them can easily be included in the financing. Hope you are enjoying your RV!