Donna W.
You made me look like a fool. I had good luck in the past but I…
I’ve had good luck in the past but I won’t be using Bring Fido any longer. We booked two nights in Knoxville at the Holiday Inn for December 23 and 24, 2022. We had a blizzard in the early hours of the 23rd and were not permitted to travel. I phoned Bring Fido to assure we could still use the 24th. The lady told me she would contact Holiday Inn and they told her they would give me a refund for the 23rd. I was not expecting it, but Bring Fido said if I phone Booking.com when I returned after the 25th, I would receive a refund. Booking.com thought I was crazy. Please don’t do that to people and get their hopes up just to look foolish.
Response from BringFidoJan 3, 2023
We're so sorry you had this experience, Donna. At the time of your review a few days ago, we were still in the process of trying to obtain a refund for you, and that is still ongoing today. These things often take a little time to get in touch with the appropriate parties and that can be frustrating, but we don't give up easily. In looking into your case, I can see that we passed along some incorrect information about contacting Booking.com. In most cases, we handle that for our customers, which is what is still happening behind the scenes. So, please don't feel like a fool. We are going to be back in touch with you very soon, but at this stage of the refund process, we should not have asked anything of you, and apologize for that error from one of our newest team members.



