Looking for a pet-friendly hotel? How about an awesome dog park, trail or beach?BringFido is the world's leading pet travel website and the #1 trusted resource for dog owners looking for the lowdown on the best hotels, attractions, and restaurants that welcome pets.
BringFido (bringfido.com) has 439 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
bringfido.com
Website
bringfido.com
Category
Media & Information
Listed on Five Star Index
2026
About these reviews
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The company replied to 98% of reviews.
Latest
Most recent review: October 2026.
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No hassles, helped me find a good place that was dog-friendly and reasonably priced, just took a lot of the guesswork out.
Response from BringFidoMay 23, 2023
Thanks so much for your review!
LI
Lisa
What a scam they have
What a scam they have! Book a room and change your mind? The hotel will gladly refund but BringFido KEEPS your money.
*** BringFido said they had to contact the hotel via email to get their OK to refund the booking that was cancelled. The Hotel advised me they would definitely approve the refund and let me know when the email from BringFido hit their inbox. No email has been sent. Where is my refund? I have also disputed the charge with my credit card company.
****GREAT NEWS***** full refund issued, fully satisfied!! Looking forward to further bookings with them, many thanks to kathi :)
Response from BringFidoMay 22, 2023
Hi Lisa, we've reached out through TrustPilot to see if you can provide more details about your experience. BringFido is not the final fee collector, so it's not possible for us to keep your money. We simply process it through your reservation. The hotel makes that refund call and also releases the reservation fees, but they never come to us. We remain a free service as our commission is earned through our valued partnerships, but is never the price you paid the hotel.
Update: Lisa, if you are associated with a reservation at the
Holiday Inn Spearfish Convention Center, that refund request is still being processed. We initiated contact with them on 5/19/2023 at 3:35 pm. You booked a non-refundable room, and if they will approve the refund at all, it takes time to go through all the financial channels and land back on your card. I'll have our Escalations team follow up, but we did place the refund request and have been awaiting a reply. Your case has not been closed.
AA
Al A.
Don't recommend them
I used BringFido for a short-notice booking in San Diego. (I cancelled another booking, with another provider, but that's another story.). So I booked a room with BringFido. I assumed, buy definition, that it would be a pet friendly room, but after booking a non-refundable room, I received a confirmation that said this: "Guests with pets must call (877) 411-3436 prior to booking to verify availability of a pet-friendly room or risk not being able to check in with a pet and/or incurring any associated cancellation penalties." WHAT!!! I called and luckily the room WAS pet friendly, all rooms were, but this was AFTER I booked. So I don't see the benefit of using them, as ALL travel site can book friendly rooms you must can to confirm. NOW here is the really BAD part, after booking I learned that MANY other booking sites had the SAME room $40/night cheaper. BringFido was the most expensive rate. Oh yeah, there is more. So I arrived to check-in, but they DIDN'T HAVE OUR ROOM. After 15 minutes of confusion, turns out they spelled our name wrong when booking. I checked my BringFido account and all was spelled correctly, so it was THEIR fault.
So, I will NOT be using them again. Just use any other travel booking site, and check "pet friendly room." Its at least as good and most likely MUCH better.
Response from BringFidoMay 22, 2023
This is really disappointing to hear and I'm sorry you feel so let down. I do want to be sure to clear up your first point that you were asked to call us prior to booking. We house over half a milion pet friendly listings and while we make changes to our evergrowing database daily, sometimes hotels do have very particular policies, so in order to stand by our pet friendly guarantee, we need to do some leg work for our customers. We do it all day everyday, and even have a team dedicated to calling on each and every (non same-day) reservation that comes in. But when we know a hotel is picky, we state that up front and want to call ahead on your behalf to ensure it's going to be a good experience. That's why you received that message. The value of our service is not only in providing you with more possible pet friendly options than any of the other sites out there, but also in the customer service that goes along with it, which no one can match.
As for the price, that should never be the case. If you have an account with us, our prices are almost always the same or lower than other booking sites. We'd want to know about this before your trip so that we could check dates and options on your behalf, and would have even covered the cost if we could verify we were somehow in the wrong prior to your pre-paid trip (after the fact, there is no way to compare competitor pricing for your date range). If you are gracious enough to give us another opportunity to serve you, please know that we would always welcome your call if you have a question or concern.
The name spelling is not something we can even alter. It is routed directly from your reservation input through to our partners. If the hotel entered your reservation manually at that point, we would not be made aware of a name spelling discrepancy, unfortunately. But even that would be quite unusual for a hotel to do. So little is done manually these days; data goes from the guest's entry at the time of booking to the end user, which would be the hotel in this case.
We truly would like to help change your opinion and hope that knowing all of this, you might reconsider giving us another opportunity. Give us a call! We would be very happy to prove how stellar our service really is!
BK
Barbara K.
If I could give less than one star I…
If I could give less than one star I would. I booked a suite through the Bring Fido website and immediately got a confirmation from them for that room, for 2 people and 2 dogs. My credit card was also debited immediately. The next morning I called the hotel to confirm and learned that the suite in question was NOT pet friendly and in fact that they had no pet friendly rooms for my dates. A few minutes later I got an email from Bring Fido saying their Canine Concierge had just learned the same thing! What a coincidence! When I called Bring Fido back to complain, I was told that some people who travel without dogs use their booking service and that was the cause of the confusion. The person on the phone had no explanation for why the confirmation I received was for 2 people and 2 dogs. I am so glad I called the hotel! Bring Fido wanted to keep looking for another room for me, but I’d rather handle things myself. Less stress.
Response from BringFidoMay 22, 2023
Hi Barbara, I'm sure sorry to hear you are disappointed. What you ran into here is exactly what should have happened and why we are so valuable to hundreds of thousands of people each year. You mention we contacted you to let you know what we discovered the very next day after you made your pre-paid reservation; that the hotel had changed their pet friendly rooms and we wanted to help you make a change to better accommodations asap. Yes, some people do use our site to book their travel plans even if they don't bring their pets along, but that's not why that room was mistakingly available to book. You see, hotels change their policies and update their pet friendly room selection sometimes, and while our resources are updated daily, it's impossible that we catch thousands of changes that happen a day. So, we have a dedicated team of representatives that call on every single (non-same day) reservation so that we can verify our guests' plans and have time to help them make changes if a hotel has made an alteration and not informed us. As you discovered, you didn't need to call the hotel, though you're always welcome to do so. We did that for you and then notified you that we wished to help you make a change so that you and your pet would be accommodated upon check-in. And we would have even covered any difference in fees if there were any the hotel wouldn't drop. We take the work out of traveling with your pet. I'm so sorry you feel frustrated and we would really like to make it up to you if you'll give us another chance on your next trip! Just know, we're doing a lot of work for you behind the scenes to ensure your trip goes well.
OE
O.E.Saunders
Great company!
Great company! Reservations are easy to make and the customer service is incredible.
We needed to make a change and after we sent an email we recived a reply in minutes.
If you have a dog(s) I would highly recommend!
Response from BringFidoMay 22, 2023
Thank you so much for taking the time to share your experience! It means the world to us.
SA
Sandra
A great resource for traveling with your dog
Have booked several hotels through BringFido and have always had good experiences. Have had to make tweaks to a couple of my reservations and their customer service has always been super-responsive and great. Have also used them to find pet-friendly dining options while traveling. Saves soooo much time and effort of locating pet-friendly accommodations when planning a trip with a dog compared to trying to do it yourself. I tell all my dog-owning friends to check them out!
Response from BringFidoMay 16, 2023
Thank you so much for taking the time to share your experience, Sandra! You've made our day!
ME
Melody
Great description of the hotel we chose…
Great description of the hotel we chose to stay in.
Response from BringFidoMay 8, 2023
We're so glad to have been helpful in your travel plans! Thank you for choosing BringFido.
SG
Susan G.
Please do not use this company to book…
Please do not use this company to book a reservation at a hotel. I booked a stay at a hotel and was looking forward to the trip. Then my father died and I could not go. The hotel was very nice and said it was not a problem but that i needed to call Expedia and tell them the hotel ok’d my cancellation . I did that the same day my father died and was told by Bring Fido that the cancellation went through.
A month later I received an email saying that they could not reach the hotel to verify the cancellation was approved. I was shocked that this happening a month later and after I was told there was no problem.
I emailed the hotel and they said that they had just heard from Expedia and that they had to get the records and that Expedia was told to call them the next day. I followed up again today, which was a week later and the hotel told me that Expedia just called them today which I am certain was because of my email.
This service is fine for reviews of hotels but DO NOT book through them. Imagine having to pay for a reservation you could not keep because your parent died . Then them dragging their feet after telling you all was fine.
Book through the hotel always.
This was a terrible experience and just made my father’s passing g worse.
Response from BringFidoMay 9, 2023
We're so very sorry for your loss. In looking into your case, I can see that your refund took longer than we would normally expect. I’m very sorry for the inconvenience. The reimbursement was issued the day before this review was posted, so you should find that information in your email.
BringFido is here to take care of making any necessary contacts back and forth to hotels when there is a change needed that the cancellation policy might not allow automatically. That process took longer than it should have in this instance, and it is made even more painful due to your specific situation. Because the hotel approved the refund, I know it seems like the process should have moved more quickly, and often it does, but I truly wish we could have expedited it for you to avoid further stress during this hard time.
I hope you’ll give us a chance next time you travel with your dog. Our free services provide verbal confirmation with the hotel making sure they are aware you are traveling with a pet. Many hotels have limitations to pet size, room types, the ability to leave pets alone in rooms, amongst others, so we pride ourselves on making the traveling process much more enjoyable by taking the work out of this side of planning and booking. We hope to be of service in your future travels.
