Brightside HealthReviews of brightside.com

1. Therapists leave their profiles active when they aren’t taking new patients. It’s only after you’ve made yourself vulnerable in an intake that you’re told they have no availability. 2. When you ask why, the AI tells you to pick another therapist. 3. When you cancel your account, it’s left open, allowing Brightside to continue to send unwanted communication. This includes reminders to make an appointment with the therapist who has already told you they cannot see you. 4. If you try to speak to an agent, their AI tells you to send another email, or call the customer service number that goes to voicemail. 5. If you reply to unwanted emails by asking the correspondence to stop, the AI replies with all the steps you’ve already taken that have yielded no results. 6. If you respond again, you are now stuck in an AI loop where the robot instructs you to use the link in the email to unsubscribe. There is no link in the email to unsubscribe. I asked well over 15 times to stop contacting me. I’m still getting emails. From going through a difficult intake for nothing, to persistent, unwanted communication that cannot be stopped, to offloading customer care to AI, every step of my mercifully short experience with them was disappointing and upsetting. Their whole purpose is human connection and listening, and they can’t provide either one.

Had an absolutely horrible experience with this company. I had some shame in worries about seeking help, however finally worked up the court courage to do so, and the psychiatrist that I met at was very dismissive. Told that I could never get treatment. If I wasn’t willing to go on SSRIs they made me feel horrible about the progress I had made with depression in talk therapy treatment and overall I left the appointment with my provider feeling even more shame around my mental health and I started with. It is disgusting that someone in the mental health field would degrade and diminish the experience of a patient.

after 4 months and innumerous chances given to the brightside health team, i can certainly say that this company has zero customer service. they barely reply to you, on top of being completely ignorant about anything insurance wise, which is LITERALLY THEIR BUSINESS. please stay away unless you want your health worsened.

The psychiatrist showed up to the appointment, never turned on her camera or said anything at all, so I left the meeting after 10 minutes. I was immediately charged $165 as a "no show". This company feeds on the vulnerable.

As a first time psychiatry patient, 2 of the 3 psychiatrists I worked with were amazing. The only one I had an issue with made me feel like an idiot for not understanding what she meant when she asked me what my symptoms were, and then proceeded to get frustrated with me when I didn’t tell her exactly what she wanted. This resulted in me being prescribed meds that were not actually what I needed. The first “therapy” provider I worked with didn’t provide any support specific to my situation. Just kind of generic platitudes. When discussing a trauma that happened with a family member, he told me that “surely they weren’t that bad” and to “give them the benefit of the doubt”. So. That wasn’t helpful. My second therapy provider was nice, but I think she was new. I would talk about the current issue in detail, then received a response that felt like she was following a “Therapy:101” lesson plan. Like, yes, I guess that’s technically therapy but that wasn’t support that was tailored to my real world situation. Then, when asking for a refund following services that weren’t what was advertised, their support team was unkind and rigid. Overall, it doesn’t feel like the company as a whole gives a shit about the people that need help. Just offering a money making service, with providers and who may or may not be qualified, to people that just want help surviving day to day. Spend your money elsewhere. I wish I did.

Brightside Health does not care about mental health or their patients. They only care about making money. They will continue to bombard you with harassing emails up to 5 times a day so far, well over 6 months after ending my treatment. There are no policies or procedures in place that acknowledge treatment has stopped. I have asked, in writing, multiple times to not be contacted and their customer service response team has ignored my requests. Brightside does not hold their customer service teams accountable. Do not support or trust this company with your mental health.

Charging someone 120$ for an accident as simple as missing an appointment during a recession is something that can lead to someone ending their life.

Pyschriatist was no good i have other medical issues and she didn't think of caring for my mental even if I did med management for mental health in person that individual doesn't care for cancer esophagus issues etc so my weight loss is cared for by other medical staff