Brightside HealthReviews of brightside.com

Friendly and willing to help as much as they can. But are very limited in ways to help.

I love my psychiatrist, Autumn is empathic, kind and willing to listen. It took several months to find a good medication and dosing as expected. I’m far better than when I started with bright side. The downside, bright side doesn’t ask, they demand follow ups with not only medication prescribing but counseling by therapists without prescription writing ability. They are very threatening and overbearing in their sales approach. They remind me of used car salesmen. The limitations they place on the maintenance prescriptions and the online threats have me discouraged to continued service. I already have my maintenance prescriptions issued yearly by my general practitioner. Not held hostage by bright side to 30 days.

Loved therapist, not cool that I cant book another session until I've completed the previous, therapist was on vacation multiple times so I wasnt always able to book 4 sessions per month for both reasons, was not told until ten minutes before last session that services were not available in NY. Therefore, last session was not completed. Didnt get to thank or say goodbye to therapist. It triggered the rejection and abandonment trauma I struggle with. I spent the day crying. Since I got no notice, it will take months to find a therapist here and now I dont even want to participate. It took me 8 years to get help. Dont want to start all over. Was not credited for therapist not being available or for the last weeks I couldnt schedule because I wasnt given notice.

I’d give its therapists 5 stars. However, the nurse practioners are short lived. When asked if they treat ADHD you’re given the incorrect answer of yes. During my year with them I found my therapist a God send. However the medication and NP side of my treatment would be a 1 star experience. At first I was given a 5 minute (not an exaggeration) appointment with him. He prescribed a medication that put me in a deep depression and the effects of the medication were something I won’t soon forget. But it was his response to hearing I wasn’t doing well on the medication that sent me reeling. “Most don’t do well on that medication”. Ok why prescribe it if you know it’s not a good drug for most patients?! During the year plus I was with them, my NP changed several times. Never getting medication I needed to impove my condition. They don’t accept most insurances and it’s difficult to tell whom they take.

Friendly staff and care but they didn’t send my med order in and it’s hard to get the resolved in a timely manner. That’s disappointing since I can’t say when someone will get back, or what me Dr.’s schedule is.